Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
Operations Management/Service Delivery
Oversee Accenture's Workplace Solutions operations across all business entities in the country
Set strategic direction and vision for Workplace Solutions in the country
Ensure the delivery of services for Workplace Operations & Services is in line with predefined standards; review strategic service model options as appropriate
Identify and analyze trends of concepts/technologies impacting workplace arenas and lead efforts to leverage/share best practices across teams and geographies to develop and roll out improvements and/or new components within or across Workplace Solutions
Define performance metrics and monitor performance against the strategy and revise/update strategies as appropriate
Design and manage new or changes to, existing operating models, technologies and business applications to continually support Accenture's Workplace Solutions strategy
Set and enforce policies and service standards, ensuring appropriate corporate control and local business relevance
Establish and oversee the Workplace Solutions operating and capital budgets, including monthly variance analysis, annual/quarterly forecasting and long-term planning
Collaborate with the Corporate Real Estate organization in managing Accenture's real estate portfolio in the country
Lead relationship management between Workplace Solutions and other customer/user groups and Corporate Functions to ensure alignment with business priorities
Account for high-level external and internal customer satisfaction achieved by working closely with top level leadership executives (including Market Unit Geographic Services and Market Unit leadership) and maintaining an open and proactive communication with all levels of management
Manage and ensure delivery of requirements are in line with Accenture’s standards and policies
Influence relevant leadership and/or stakeholders to act in line with the strategic direction of Workplace Solutions
Participate in relocation, renovation and reinstatement projects as key stakeholder and business operator
Ensure projects are delivered on time and on budget
Space and Service Support
Support deal/bidding teams in providing Workplace operations and real estate costs for tender submissions
Develop and deliver workplace services and solutions at the right cost to meet business needs
Provide strategic direction for management of real estate and workplace-related solutions and services for Accenture, including:
Security and safety programs and operations to support safeguarding of our people and property
Facility and office operations
Real estate portfolio management
Human Resource Management
Manage and ensure consistent application of human resource processes, including career development, salary review, recruiting and performance management within area of responsibility and in accordance with local legislations and rules
Provide leadership, employee development and supervision within areas of responsibility (including succession planning and people development strategy)
Leverage Accenture’s Business and Technology Strategies
Identify and analyze trends in concepts and technologies as well as process improvements affecting the workplace arena, implementing each as appropriate
Oversee the business operations of real estate and workplace-related services including management and support of financial, operational and quality metrics
Conduct strategic review of business operations for Workplace Operations & Services and define subsequent outsourcing decisions
Define strategic outsourcing decisions by managing top management relationships with external service providers, defining and sponsoring strategic direction and ensuring execution (negotiate contracts, review performance against strategy and budget)
Minimum degree in Business or Building Management
Min. 8+ years of experience in Office Management with minimum 5 years of experiences in managing team
Proficient in both spoken and written English and Thai
Professional certification in business continuity management and/or facilities management.
Communication, both spoken and written
Stakeholder management skills
Budget planning and management
Health and Safety
You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Life at Accenture
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Learn more about Accenture
Our more than 500,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.