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Salesforce.com Functional Architect would be based in Bangkok and part of the growing Salesforce.com ASEAN practice. He or she would serve as functional specialist to the sales & delivery team on the force.com, Sales Cloud, Marketing Cloud and Service Cloud Platform. With broad background the ideal candidate will be comfortable discussing and demonstrating all aspects of the platform including but not limited to business processes and business users.
Works with management and business teams to help identify significant process opportunities and present ROI
Drives major process re-engineering efforts by: Leading business owners to define process future state and ROI
Proposing a roadmap of specific focused projects/actions to achieve the desired future state by implementing the proposed changes
Participating in projects to map existing processes; lead the definition/documentation of the to-be processes; define/document tool requirements, data changes, business rules, metrics, and training to achieve “to be” process.
Work with Business Systems and IT teams as needed on functional specs and test scripts
Work with business and other functions as needed on process implementation planning including job roles/incentives; UAT; training; and metric gathering Data and processes analysis, swim-lane/process diagramming
Conducting business process design workshops
Developing and defining business requirements, workflow design, processing mapping, functional specifications, gap analyses, and use cases
Interacting with business owners and IT Teams (Oracle, SalesForce.com, EDI, Web) to ensure the system solutions meet the functional requirements
Require to work across business areas, which may result in focus on a particular area for a period of time
Perform detailed analysis of business and technical processes and requirements
Review, recommend and implement available or industry standard tools and technologies as appropriate to deliver process optimization solutions
Ideal candidate will have experience in consulting organization with total of 2-3 years’ experience leading major Programs/Projects in a complex, global corporate setting
Candidate must have a project management experience and ability to handle client interactions at senior level to lead project discussions. PMP certified candidates preferred.
2+ years of experience of Salesforce implementation and management of business automation solutions within the Front Office domain (CRM – SFA / Marketing / Service, PRM etc.)
Practical and hands-on experience in implementing, managing SalesForce.com solutions for SFA, Marketing, PRM, Service modules
Understanding of Sales Cycles, Sales Models, Sales Tools, end-to-end business processes (front-office and back-office), and implementation of these within CRM and ERP systems for:
Partner Relationship Management
Deal / Account Registration
Web-based self-service portal
B-2-B transactions: EDI
Experience in designing and developing automation solution to deliver business value
Must be a self-starter, motivated individual who works well under pressure
Ability to multi-task, prioritize and coordinate tasks to meet multiple deadlines
Effective communication skills with all levels of management
Flexible and resilient, comfortable with ambiguity, adaptable to a high-change environment and open to new concepts and/or processes
Salesforce Certification in Administrator (ADM-201), Sales cloud and Service cloud Consultant.
Able to work with geographically dispersed team across different time zones effectively.
Ability to work in fast pace start-up environment
Able to travel at short notice for projects.
Bachelor’s Degree with Computer Science. Candidates with an MBA would have advantage.
Thai Nationality only
You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
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Our more than 700,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.