Job Description

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at

Role Description: Functional Architect would be based in Bangkok and part of the growing ASEAN practice. He or she would serve as functional specialist to the sales & delivery team on the, Sales Cloud, Marketing Cloud and Service Cloud Platform. With broad background the ideal candidate will be comfortable discussing and demonstrating all aspects of the platform including but not limited to business processes and business users.

Main Responsibilities:

  • Works with management and business teams to help identify significant process opportunities and present ROI

  • Drives major process re-engineering efforts by: Leading business owners to define process future state and ROI

  • Proposing a roadmap of specific focused projects/actions to achieve the desired future state by implementing the proposed changes

  • Participating in projects to map existing processes; lead the definition/documentation of the to-be processes; define/document tool requirements, data changes, business rules, metrics, and training to achieve “to be” process.

  • Work with Business Systems and IT teams as needed on functional specs and test scripts

  • Work with business and other functions as needed on process implementation planning including job roles/incentives; UAT; training; and metric gathering Data and processes analysis, swim-lane/process diagramming

  • Conducting business process design workshops

  • Developing and defining business requirements, workflow design, processing mapping, functional specifications, gap analyses, and use cases

  • Interacting with business owners and IT Teams (Oracle,, EDI, Web) to ensure the system solutions meet the functional requirements

  • Require to work across business areas, which may result in focus on a particular area for a period of time

  • Perform detailed analysis of business and technical processes and requirements

  • Review, recommend and implement available or industry standard tools and technologies as appropriate to deliver process optimization solutions


  • Ideal candidate will have experience in consulting organization with total of 2-3 years’ experience leading major Programs/Projects in a complex, global corporate setting

  • Candidate must have a project management experience and ability to handle client interactions at senior level to lead project discussions. PMP certified candidates preferred.

  • 2+ years of experience of Salesforce implementation and management of business automation solutions within the Front Office domain (CRM – SFA / Marketing / Service, PRM etc.)

  • Practical and hands-on experience in implementing, managing solutions for SFA, Marketing, PRM, Service modules

  • Understanding of Sales Cycles, Sales Models, Sales Tools, end-to-end business processes (front-office and back-office), and implementation of these within CRM and ERP systems for: 

  • Partner Relationship Management

  • Account Management

  • Opportunity Management

  • Deal / Account Registration

  • Quoting

  • Order Management

  • Service Renewals

  • Web-based self-service portal

  • B-2-B transactions: EDI

  • Experience in designing and developing automation solution to deliver business value

  • Must be a self-starter, motivated individual who works well under pressure

  • Ability to multi-task, prioritize and coordinate tasks to meet multiple deadlines

  • Effective communication skills with all levels of management

  • Flexible and resilient, comfortable with ambiguity, adaptable to a high-change environment and open to new concepts and/or processes

  • Salesforce Certification in Administrator (ADM-201), Sales cloud and Service cloud Consultant.

  • Able to work with geographically dispersed team across different time zones effectively.

  • Ability to work in fast pace start-up environment

  • Able to travel at short notice for projects.

  • Bachelor’s Degree with Computer Science. Candidates with an MBA would have advantage.

  • Thai Nationality only

You will also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.


Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.



Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.


View All

Learn more about Accenture

Our more than 700,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

View All

Stay connected

Join our Team

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep up to date

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Stay Connected

Job Alert Emails

Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.

View All