Job Description

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at


  • Develop system and program specifications to meet client needs

  • Analyze impact of new systems or system changes on existing technology

  • Design and maintain database structures to support system requirements

  • Build and configure CRM forms, views, dashboards and workflows

  • Create and maintain schema and code to support system/program requirements

  • Adhere to company standards, policies and procedures

  • Create and maintain appropriate user and technical documentation

  • Provide client support, as needed

  • Work with clients to resolve problems in a timely manner and escalate as appropriate 

  • Participate in company initiatives and committees

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  • Bachelor’s degree or higher degree in Computer Engineering, Computer Science, Information Technology, or any related

  • 5+ years of CRM 2013/2015/2016, D365 CE modules such as Sales/Marketing/Service/Field Services and CRM Portal

  • Microsoft Dynamics Sales and Customer Engagement applications (CRM) product experience

  • Professional CRM certification OR agree to achieve appropriate certification in agreed upon timeframe

  • Experience implementing and customizing Dynamics CRM and Dynamics 365

  • Demonstrated analytical, problem-solving, organizational, interpersonal, communication skills 

  • The ability to handle multiple tasks, simultaneously

  • The ability to work independently or as part of a team

  • Knowledge in Azure technologies like API, Azure Functions, Logic Apps development is advantageous

Nice To Have:

  • Understanding of CRM API, REST/ODATA and SOAP endpoints

  • Experience with .NET, SQL Server, JavaScript and C#

  • Proven knowledge in one or more of the following: Visual Studio, Microsoft SQL, SSIS.

  • Telecommunications and Telco-Operator Services industry experience is a plus

You will also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.


Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.



Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.


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Learn more about Accenture

Our more than 500,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

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