Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 15 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and ensuring that updates to knowledge resources are accurate and helpful for troubleshooting. Collaboration with external vendors and internal service management teams is a key part of the daily routine, focusing on analyzing issues and driving effective resolutions to support business continuity and operational excellence.
Roles & Responsibilities:
- Expected to be a SME with deep knowledge and experience.
- Should have Influencing and Advisory skills.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Lead efforts to improve operational processes and enhance system reliability.
- Mentor and guide junior team members to foster professional growth and knowledge sharing.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Network Infrastructures.
- Strong understanding of network architecture, protocols, and security principles.
- Experience with troubleshooting complex network issues and implementing effective solutions.
- Familiarity with network monitoring tools and performance optimization techniques.
- Ability to collaborate with cross-functional teams to ensure seamless network operations.
Additional Information:
- The candidate should have minimum 15 years of experience in Network Infrastructures.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
Bengaluru
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