- Lead the overall effort for business change for specific retail projects: Work with relevant Accenture and client teams to define the scope, objectives, timelines, resource requirements and budgets for retail change projects
- Identify the areas of the retail business (and the business users) who will be impacted by the transformation program
- Understand the impact of the program across the entire organization and identify ways to support employees with the transformation and mitigate negative impacts of change
- Define the plan and journey that will help employees to adjust to new ways of working, enabled by the new technology
- Provide consultative insights and recommendations on ways to improve and streamline operations i.e. ways of working, processes, procedures, team structures
- Using a combination of retail experience and problem solving skills, identify additional opportunities for improvement and/or growth as a result of the program
- Design, build and deploy relevant materials and deliverables to help the wider retail organization respond effectively and rapidly to the change programme
- Manage the client relationship at a senior level to ensure buy-in and advocacy for business change activities
- Direct and engage a multi-disciplinary and multi-level team across functions in order to appropriately support all impacted business units with the transformation
- Have strong business and retail industry acumen, understand client needs and how to continue to create value in their organization. Interest in technology and future retail trends.
- Deep retail process experience and knowledge
- 5+ years of operational food retail experience i.e. commercial or supply chain (as examples)
- Project management experience
- Good understanding of change management/ people
- Strong leadership and stakeholder management skills
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