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Infra Tech Support Analyst

Job Location: Bangkok

Regional Description: Thailand

Job Number: 00625405


- Job description

Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.
Job Summary
Provide day to day IT Support to the organization and resolving service request or problem related to IT Assets such as workstations and peripherals and managing the IT Asset Storage and Database.
Candidate should able to manage the IT operations in focusing the Customer Satisfaction. Ensuring to provide the operational support role in a multi-shift and should be able to work across various shifts.
Responsible for ensuring all incidents and outages are closed in a timely manner, properly documented, tracked, and resolution occurs
Key Responsibilities
  • Follow IT asset management policies, process and procedures
  • Good Troubleshooting knowledge for Desktops/Laptops and basic level server hardware skills
  • Basic knowledge of IP Telephony and IPT troubleshooting skills
  • Basic understanding of the Network topology & network connectivity (LAN/WAN).
  • Understanding network protocols, addressing schemes and basic skills to trouble shoot the network components
  • Problem solving skills, good Interpersonal skills, fast learner and good verbal & written communication skills
  • Administers process/ tools that support/ facilitate the asset management process for the effective tracking and monitoring of IT assets
  • Implements proper allocation and distribution of IT assets
  • Knowledge of call logging tools like Remedy, Service Now etc
All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development.  You’ll also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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