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[Hiring] Client Account HR Lead

Job Location: Bangkok

Job Number: 00399286

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- Job description

Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.
 
The Client Account HR Lead (CAHRL) provides client centric HR leadership to our largest and most complex client account teams.  The CAHRL partners with global account leadership and is a member of the leadership team working to understand client account goals, support in setting overall HR strategy and collaborating across the HR organization to evaluate business needs and deliver HR solutions.  
 
They coach and advise account/engagement leads and employees when needed in people matters and coordinate and deliver HR activities within/ to IT One, but not limited to outside of the organization or GU of Accenture and/or clients.  In their lead role, they partner with HR Business Partners, GU CoE Interlock and GU Delivery teams to deliver value added solutions and services to the account. 
 
Key Responsibilities: 
 
Account Management and HR Processes
  • Being a key representative and partnering with HR Country Lead to executing HR agenda
  • Accountable for Account talent management and development
  • Oversight of Account on-boarding, orientation, integration
  • Facilitate annual performance management activities for account
  • Provide performance support and coaching at the worksite
  • Work with HR Business Partners to evaluate account needs and propose HR solutions
  • Drives Account wide engagement programs working to understand/sustain/improve employee engagement and maximize retention
  • Provide oversight of all major HR processes from a client perspective
  • Monitor and evaluate HR trends highlighting implications for the client
  • Accountable for the coordination and delivery of human resource activities across the account
  • Act as liaison with appropriate GU/OG/GP HR leadership and other HR teams
  • Identify People programs to put in place at Account
  • Participate in recruitment and performance management of HR team members
  • Provide coaching and guidance on career development of team members (training, supervision, evaluation)
 
Advisory and Coaching
 
Facilitate with Country HR Lead / Clients Leadership team in  
  • Advise client account leadership regarding HR aspects of key business strategies, issues and decisions and potential problem areas
  • Coach and advise account and engagement leads and employees (when necessary) in people matters relevant to the account and business segment at the worksite
  • Advise Account leadership in career development activities
  • Effectively coach/counsel others
 
People Initiatives & Team building
 
  • Responsible for coordinating all people program efforts, optimizing employee engagement and work experience, across the account
  • Facilitate team work and process integration across the team
  • Responsible for engagement of team members
  • Contribute to a positive work environment and promote teamwork
  • Determine appropriate HR team model to maximize HR support in context of overall account needs
  • Lead/participate in setting account-wide Human Capital Strategy and people initiatives
 
Preferred Skills/Qualifications
 
  • A Bachelor degree (or equivalent) with a focus in Human Resources Management or Business Management related discipline.
  • A Human Resources designation/certification preferred. 
  • Minimum of 3-5 years Human Resources generalist experience or business role providing deep insight into HR related matters
  • Minimum of 3-5 years HR service delivery management experience
  • Demonstrated experience delivering competitive industry best practice HR solutions
  • Experience creating successful and productive high level working relationships as a means of driving strategy, solution development and services delivery
  • Significant work experience at executive and/or senior management level (program management, project management and sales experience)
  • A high degree of business acumen including an understanding of the financial implications of HR services / solutions
  • Substantial knowledge and understanding of client business and industry
  • Innovative problem solving and decision making
  • Strong coaching/partnering capability combined with a demonstrated ability to influence stakeholders.
  • Ability to see change as a challenging with winning attitude
 
All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development.  You’ll also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
 
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.


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