HR Service Delivery Analyst

WHO WE ARE  

Accenture is a leading global provider of a broad range of professional services in strategy and consulting, interactive marketing, information technology and business operations services, with digital capabilities in all of these areas. With more than 800,000 employees worldwide, we serve clients in more than 120 countries. We have been operating in Slovakia since 1992 and employ more than 2,100 people in Bratislava and Košice.

Accenture globally has ranked 6th on the Great Place to Work® World’s Best Workplaces™.

At Accenture Slovakia, we’re proud to be recognized as a Great Place to Work®, with standout scores in the categories Made to Feel Welcome and Amazing Culture. We also have achieved an impressive 5th place in the Najzamestnávateľ 2025 ranking within the IT & Telecommunications category.

Come join Accenture as an HR Service Delivery Analyst! You'll tackle a variety of HR-related challenges - resolving policy issues, handling client queries, and collaborating with third-party providers using established procedures. You'll ensure the accuracy of documentation, update processes, and help maintain strong client relationships. This role offers hands-on experience across benefits administration, payroll, case management, onboarding, reporting, and more, all while working as part of a supportive team. If you're detail-oriented, proactive, and eager to make an impact, we invite you to join us!

YOUR MISSION:

• Solve issues related to policies, client queries, and third-party provider interactions using established HR procedures.

• Ensure accuracy of processed documents in line with objectives set by your manager.

• Update processes and procedures to reflect acknowledged changes.

• Develop strong client relationships and escalate risks related to client satisfaction promptly.

• Perform preventive quality controls and take corrective actions when errors occur.

• Work under regular local supervision to track progress against results.

You will support HR Service Delivery processes, including:

• Benefits and Health & Pension Provider Management

• Case Management and Workforce & Data Administration

• Base & Incentive Pay Administration, Compensation & Payroll

• Recognition and Rewards, Salary Survey Management

• Contact Center Support, HR Portal, Global Mobility

• Pre-Payroll and Time Management processes

• Agent Training, Learning & Communications

• Quality Assurance, Reporting, Technical Support

• Workforce Management, Document Production

• Employee & Job Data Change, Exit Management

• Organization & Position Management, Onboarding