Business Operations Analyst with Portuguese

As Business Operations Analyst you would be responsible for ongoing billing in terms of conducting billing operational work to maximize the effectiveness, accuracy, and delivery of billing information.

WHAT WILL YOU DO

• Audits the accuracy of moderately complex billing information entered in the system and monitors the operation of the billing systems
• Develops solutions to billing issues and works with systems design to implement new features. Test new features of the billing systems.
• Utilize Portuguese language knowledge to
  • Support implementation of new tax, legal policies issued by gvt. and cooperate with local Tax, Controllers, Legal organization in operationalization of these policies within Billing Operation tooling.
  • Translate and direct communication from customers, authorities, external suppliers toward right resource for resolution or processing
  • Translate customer communication that BillOps would require to be sent to Clients customers
• May perform one or more of the following billing operations functions:
  • General billing operations, contract implementation
  • Policy compliance
  • Systems, methods, procedures,
  • SOX compliance, risk management, fraud, service abuse, revenue assurance, audit
  • Compliance with legal requests, compliance with country, federal and state taxing statutes
  • Annoyance calls complaints, bill reviews, postal analysis, vendor management, production quality, data requests, etc.
• Support investigation of customer inquiries, and disputes, formulate a written or verbal reply (in English, Portuguese) to impacted parties until issue is resolved, document all actions and responses in the Web-based tracking tool (or applicable systems), and issue adjustments appropriately within the systems.