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Popis pracovnej pozície



Client support agent with Spanish and English language

Miesto výkonu práce: Bratislava

Regional Description: Slovakia

Číslo pracovnej pozície: 00429865

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- Popis pracovnej pozície

Key Responsibilities:

 

Customer Service

 Handle all incoming helpdesk calls from the Client business and suppliers of a procurement system nature, being the prime contact for customer enquiries. Use Support Works for call management providing users with estimated resolution timescales and escalate issues that cannot be resolved in line with defined procedures.

 Requisition Fulfillment

• Responsible for procurement operations – processing of client’s orders, requisitions, resolving invoice issues, change of purchase orders, rejections, enable vendors to receive electronic purchases, maintenance of P2P platform workflow to accommodate budget control check etc.

• The person will be responsible for procurement operations – processing of client’s orders, requisitions, resolving invoice issues, change of purchase orders, rejections, enable vendors

 Master Data Management

• Create or change of vendor master data in the ERP system based on the request form

• Recommend updates to vendor master management processes including: add / change / approvals, activate / deactivate policies, fields to be captured and hierarchy

• Executing the vendor master process, following Client Procedures & Controls

• Propose data standards for vendor master records

• Assess new vendor requests in line with Client instructions (e.g. Preferred Supplier list)

• Validate vendor information (e.g. VAT numbers, VAT Group / Category) by obtaining required certification / information

• Obtain required vendor information to create and/or complete vendor master records

• Recommend vendor on-boarding processes and procedures

Must-Have Skills/Qualifications:

 

• Good communication and advising skills

• Fluent in verbal and written English and Spanish language

• Good interpersonal skills (needs to be able to build relationships over the phone without meeting suppliers / customers on a regular basis)

“Please mention the Requisition title and your Contact Number in the application to enable us quickly process your candidature”

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