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Popis pracovnej pozície



Client support agent with French language

Miesto výkonu práce: Bratislava

Regional Description: Slovakia

Číslo pracovnej pozície: 00313494

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- Popis pracovnej pozície

Job Summary:

 

Helpdesk Agent

Handle all incoming helpdesk calls from the Client business and suppliers of a procurement system nature, being the prime contact for customer enquiries. Ensuring telephone accessibility for the customers

• To pick up the telephone promptly as a priority over all other activities

• To create and maintain partnerships between customer service and external as well as internal customers in order to keep stable customer base

• To provide timely, accurate and relevant service related information in order for them to be delighted

• Solves problems largely by precedent with referral to detailed instructions/procedures

• To ensure the continuous improvement of response time to complaints and queries

• To have full scale knowledge and to be able recommend the most appropriate solution for the customer and answer custom

Requirements:

 

• Very good communication skills , ownership , willing to solve the issues

• Good interpersonal skills (needs to be able to build relationships over the phone without meeting suppliers /  customers on a regular basis)

• Good IT procurement skills. PC (Windows, Word, Excel, PowerPoint) and ERP (SAP) or other eRequisitioning tools essential.

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