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Popis pracovnej pozície



Siebel Developer

Miesto výkonu práce: Bratislava

Regional Description: Slovakia

Číslo pracovnej pozície: 00230770

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- Popis pracovnej pozície

What will be your responsibility:

 

- Gathering and clarification of functional and technical requirements usually connected with client facing role.
- Analysis, design and implementation of changes in Siebel application based on the specification in the customer/maintenance requirements
- Preparation and continuous update of all required documents
- Participation on testing and acceptance process
- Recommendations to the client on matters of effective utilization of software package's features
- Proposals / recommendations of new enhancement which requires great understanding of the business processes
- Contribution to a high-performing motivated workgroup
- Observance of defined methodology and standards

What we are looking for:

 

- University education and at least 3 years work experience in IT
- Deep knowledge of Siebel (or other CRM, e.g. AMDOCS Clarify, etc.) application and CRM processes (Order Management, SFA, Call Center, Campaigns, Reporting …)
- Experience with IT operational processes
- Experience with handling database interactions (SQL statements, DML)
- Well structured, action-oriented approach to problem solving
- Advanced communication skills (verbal & written, technical & interpersonal) in English language

 

Additional qualifications:

- Knowledge of Telco architecture and experience with key areas within Telecommunication Company (CRM, Rating, Billing, Mediation, Middleware, Provisioning ...) is an advantage
- Knowledge of other industries (Health, Products, etc.) is an advantage
- Management and leadership experience and experience in building and leading teams in an often changing environment are beneficial
- Knowledge of Telco Business processes
- Experience with client-facing positions
- Experience with project management is an advantage

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