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CLIENT CASE STUDY

Nokia

A sustainability management solution for performance and competitiveness

OVERVIEW

Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.

Accenture Strategy collaborated with Nokia to fully understand how its sustainability performance had been managed to date and what the requirements for an improved future solution would be. With Accenture Strategy’s guidance, Nokia chose a Software-as-a-Service (SaaS) solution and engaged Accenture Strategy’s Sustainability Services to manage the implementation and configuration of this solution. This included integrating it with Nokia’s IT systems, training all relevant stakeholders, and handing it over to the company’s own IT maintenance team.

In addition, its long-term roadmap will help to increase the value from its sustainability management, and to leverage its sustainability efforts as a means of competitive advantage, a source of revenue, and a cost-reduction driver.

OPPORTUNITY

Following a turbulent period of ongoing restructuring, Nokia recognized that its approach to managing and reporting its social and environmental performance had become outdated. The company sought to develop a solution that would better align with customer expectations, regulatory trends (such as Dodd-Frank Act), industry standards and its own desire to continue to improve its sustainability performance and management.

Nokia engaged Accenture Strategy to help provide sustainability guidance at the strategic level while delivering corresponding, complex technology implementations.

Manage, Monitor and Report

OUTCOMES

The solution selected was cr360, an integrated software solution that empowers companies to capture, manage, and report the sustainability information needed to ensure compliance and drive performance across all business areas.

During the implementation, Accenture Strategy also supported the definition and optimization of Nokia’s current sustainability metrics, in line with its corporate sustainability strategy, before configuring them in the solution itself.

Through its collaboration with Accenture Strategy, Nokia is now able to more effectively manage, monitor and report on a broad range of sustainability issues. These include carbon emissions, training hours and diversity metrics, as well as the external social impacts of its operations and services.

Accenture Strategy helped secure buy-in and uptake of the final solution by working closely with internal stakeholders across multiple functions and ensuring that their requirements were diligently considered and met as far as possible.

The Accenture Strategy team also supported Nokia in the development of a long-term roadmap to further evolve its sustainability performance management solution and reporting approach. By following this roadmap, Nokia will be able to continue to increase the value from its sustainability management, and to leverage its sustainability efforts as a means of competitive advantage, a source of revenue, and a cost-reduction driver.

"This project established a centralized view of the environmental and social performance of Nokia and our suppliers, which was previously managed across different platforms and MS Excel spreadsheets."
LIISA HEINO
Sustainability Manager, Nokia


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