The European bank is currently improving its customer service and enhancing profitability by modernizing its operations and investing in new technology. Accenture was chosen to help update the legacy card management system for improved effectiveness including new product channels. The proposed solution covered a full spectrum of card business, including issuing and acquiring for both debit and credit, and considered both data cleaning and migration planning. The bank is anticipating significant reduction of risk along with improved efficiency and customer service, and is looking forward to high performance in its national banking market.
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