INSURANCE OFFERING
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Property & Casualty
We help insurers improve their policy, distribution and claims functions, and benefit from analytics, mobility, digital marketing, cloud and social media.
Property and casualty (P&C) insurers are investing heavily in digital transformation strategies—not only to help them streamline their current business processes, but to enable totally new business and operating models.
The connected insurer, data-driven insurance and the advance of ecosystems are just a few of the digitally-driven innovations that are disrupting the industry. To counter these threats—and in fact to take advantage of these innovations to become disruptors in their own right—many are turning to Accenture. We can help you respond swiftly to market shifts without taking on extra cost or complexity by utilizing our P&C insurance services.
TIM JONES
Global P&C Insurance Lead
“Growth in a digital world requires P&C executives to continually think from the customer’s perspective—that is, outside-in rather than from the company outward.”
SPECIFIC SERVICES
Accenture’s P&C services include:
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Claims
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Product, Policy & Underwriting
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Systems Integration: We advise on and implement the market-leading Duck Creek Technologies (we are Premier Platinum Alliance partners) and Guidewire (we are a Select member of the Guidewire PartnerConnect™ program) insurance software suites.
WHY ACCENTURE
For more than 30 years, Accenture has worked closely with many of the world's leading P&C insurers. We collaborate with our clients to help them plan and implement the complex business and operational changes needed to achieve high performance in a volatile market.
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Experience. We work with nine of the top 10 and 27 of the top 30 P&C Insurers. We serve 30 of the top 35 insurance companies ranked in the Fortune Global 500.
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Top insurance and digital talent. Our insurance resources specialize in customer strategy, marketing and digital processes, marketing operations and customer data management. We help our clients design and deliver the best in customer relationship management, analytics, digital and mobile services.
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Global network of centers of excellence. Accenture has a global network of 40+ industry and technology specific innovation centers.
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Growing ecosystem. Accenture has alliances with the leading software providers and continues to make strategic acquisitions to boost its own capabilities. Recent acquisitions include Avventa, Acquity and Fjord.
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Full-service offering. Accenture offers a complete range of services, from pure consulting to implementation and ongoing managed services. This allows you to access new capabilities at scale and at speed “as-a-Service.”
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Systems integration. We have a track record of delivering business transformations with leading technology providers in the space namely Duck Creek Technologies and Guidewire.
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Innovative commercial arrangements. Accenture focuses on outcomes, and will structure a deal to suit your needs, from a traditional fee for service to a gain-share arrangement that is linked to performance improvement. Our managed services can also be structured around a fee for each transaction.
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Extensive and growing intellectual capital. We undertake research and benchmarking exercises to identify trends and give our clients practical road maps for turning opportunities into profitable growth. We understand the stages in the journey toward digital maturity, and have begun to quantify each value lever.
LATEST THINKING
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Accenture Technology Vision for Insurance 2018
How rapid advances in technology are improving the ways people work and live, and how insurers are reinventing their businesses to keep pace. -
AI: Redefine insurance
AI represents a technological revolution like no other. Unleashed from the realm of science fiction, this is a real-world technology that is ready to be implemented in insurance firms—today. -
Insurance as a living business
A $375 billion growth opportunity is emerging in the insurance industry. -
The Accenture and Duck Creek Vision for the Future of P&C Insurance
As P&C insurers embark on the journey of digital transformation, they need a comprehensive customer- and employee-centric solution that supports user experiences that exceed the expectations of agents, employees and customers. -
Future of insurance claims
As customer expectations continue to change, insurers must reimagine the role of claims. -
Insurance and the Internet of Things
Insurers that make use of better data and embrace digital transformation will become leaders in the industry. Are you ready? -
The Rise of Insurtech
How young insurance startups and a mature industry can bring out the best in one another -
Join the Agile Change Revolution in Financial Services
It’s time for financial services organizations to focus on “being,” not “doing,” agile. -
Become and insurance broker of the future
Remaining relevant in the new digital insurance ecosystem. -
Digital insurance: Reimagining insurance distribution
Insurance distribution is radically shifting to a new model. -
Just-in-time marketing: Bolstering insurance marketing effectiveness
JIT marketers in many industries outperform peers by abandoning conventional marketing tenets. -
Digital insurance: Voice of the advisor
Growing life insurance through the fusion of advice based selling models and digital -
How automation can drive efficiency and enable growth in the insurance industry
Part 1 in this automation technology series focuses on how insurers can accelerate the efficiency of data capture. -
Harnessing the insurance data and analytics exhaust stream
External data is changing everything for insurers, from pricing risk to interacting with customers. -
Robotics in insurance: A holistic approach to automation
Robotic process automation programs can deliver major benefits to insurance operations -
Digital insurer: Insurance managers and machines, unite!
Intelligent machines are poised to dramatically recast the insurance workforce of the future. -
It's now or never—Insurers are accelerating their change agenda
What capabilities do change directors identify as being fundamental to future success? -
Customer experience is at the center of digital insurance trends
Forrester Consulting conducted a study on digital insurance trends -
Coming to terms with insurance aggregators
Digital Insurance: Coming to terms with Insurance aggregators -
Digital Insurance: Satisfy the craving for insurance personalization
Delivering highly relevant omni-channel offers, messages, pricing and recommendations that create decisive competitive differentiation in the digital age -
IoT Insurance: Are you ready for the Internet of Things?
To thrive amid disruption caused by the Internet of Things, digital insurers will need to reshape their business models—combining insurance with technology, ecosystem services and partners. -
The insurance customer of tomorrow: Three questions to guide success
In this Accenture report, learn how digital capabilities can help insurers adapt to changing customer expectations and become more customer-centric. -
Beyond insurance: Embracing innovation to monetize disruption
How innovative insurers can define a new role for themselves at the center of the new economy. -
Connected home insurance insight for P&C insurers
This connected home insurance report reveals opportunity for P&C insurers
WHO WE WORK WITH
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TOWERGATE
Cloud fuels real-time operations for Towergate
Accenture and partners embarked on a comprehensive IT and ambitious cloud migration. Completed in less time than anticipated, it resulted in integration on a massive scale and early benefits. -
ZURICH
New national operations from system design to regulatory approval
Accenture helps Zurich Insurance expand into Colombia by leading system integration and driving the regulatory approval process. -
PROFESSIONAL SERVICES FIRM
CRM capabilities deployment
A global provider of HR, benefits and related financial advisory services turned to Accenture for help in replacing its old CRM technology with a Salesforce.com Software-as-a-Service (SaaS) solution. -
LEADING SWISS INSURER
Distribution Services
Learn how Accenture helped this insurer create a customer-centric sales process, develop advanced customer insights and increase direct sales numbers.
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JAVA AND SERVICE-ORIENTED ARCHITECTURE
Helping a leading insurer reach new markets
Read how Accenture helped a leading general insurer deploy a Java-based SOA solution to support its new multi-channel platform and gain market share.
WHO WE ARE
Tim Jones
Global P&C Insurance Lead
Tim Jones is managing director of Accenture’s Property & Casualty (P&C) Business Service. The purpose of this Business Service is to help Insurers transform their organizations to serve the increased expectations of customers, the changing competitive landscape and drive for ever more efficient operations. He has more than twenty years of experience working with Insurers to improve their businesses across the retail and specialty sectors as well as the London Market. During his career, he has worked with more than 20 leading insurance clients across 10 countries. He received a Master's Degree in Engineering from Manchester University and is based in London.
James Bramblet
Managing Director, NA Insurance Lead and Global Claims Services Lead
Jim Bramblet leads Accenture’s P&C and Digital Insurance consulting businesses in North America. He is a Consulting leader focused on large scale clients and transformation programs in the P&C and Life businesses. His expertise includes digital transformation, operating model strategy and strategic cost reduction.
Jim has led clients through operating model transformations for large claims workforces, inclusive of new processes, contact centers, Field and Home Office organization structures and roles, physical locations and leadership structures. He has also led the redesign of the Sales, Distribution and Underwriting workforces to drive more effective interaction with agents and brokers, geographic coverage a book of business scale by geography. He has worked with clients to develop their digital strategy for Home & Auto lines of business, and worked with a large Life and Annuity player to develop a strategic roadmap and investment strategy plan.
Jim holds a BBA from University of Miami.
IN THE NEWS
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