TRENDS

Three power plays that are ushering in the era of the digital utility

The traditional business models that have dominated the utilities industry for nearly a century are under pressure.

We believe it is just a matter of time before utilities’ “obligation to serve” is replaced by a mandate that more appropriately reflects the reality of today. In this new world, increasingly more utilities will transition to business models that focus on optimizing energy sources, distribution systems, customers’ experiences and shareholders’ returns. Accenture sees three emerging business models, enabled by digital capabilities, poised to usher in a new era of growth, profitability and customer engagement for utilities.