Accenture Technology Vision for Insurance 2016: Winning insurers in the digital age do more than tick off a checklist of technology capabilities. They know their success hinges on people.
Machines and artificial intelligence will be the newest recruits to the insurance workforce, bringing new skills to help people do new jobs, and reinventing what’s possible.
Old approaches to workforce management cannot keep up with change in the digital age. Forward-thinking insurers are striving to create a workforce that’s more flexible, adaptable and collaborative.
Traditional industry boundaries are disappearing, leading to the birth of new industry segments. Insurers can get ahead of the game by forming or joining ecosystems and riding them into new markets.
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