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Customer Service Representative (all genders)
Bratislava
Job No. r00231870
Full-time - Hybrid
Job Description
WHAT WILL YOU DO:
A Customer Service Representative is responsible for providing assistance and support to customers regarding products, services, and inquiries. They serve as the primary point of contact for customers and strive to ensure a positive customer experience.
• Respond to customer inquiries, requests, and complaints via various channels such as phone, email, or chat.
• Develop a deep understanding of the company's products or services to provide accurate information and assistance to customers.
• Assist customers with placing orders, processing returns or exchanges, and tracking shipments.
• Identify and resolve customer issues or complaints by actively listening to their concerns and providing appropriate solutions.
• Maintain accurate records of customer interactions and collaborate with other team members to improve customer service processes.
WHAT WE OFFER:
Accenture offers a competitive compensation package. As required by the Slovak law we state that the legal minimum gross base pay ranges from 1750 € monthly depending on your professional and personal qualifications in the required areas.
Qualifications
WHAT WE EXPECT:
• Excellent verbal and written communication skills.
• Strong customer service orientation and a genuine desire to assist customers.
• Strong problem-solving and critical-thinking skills.
• Ability to remain calm and patient when dealing with challenging or upset customers.
• Thorough knowledge of the company's products or services.
