Job Description

Billing Dispute Analyst is a part of the Billing Dispute Team within the Global Billing Resolution Team (GBRT). In general, the mission of the Dispute Analyst is to resolve queries and disputes related to invoicing and contracting in an accurate and timely manner, establishing and rectifying root cause to prevent recurrence.

1-year limited contract.

The safety and well-being of our candidates and employees remain our priority. Please note that the recruitment process for opportunities in Accenture in Slovakia will be conducted online during the current coronavirus outbreak.
 
WHAT WILL YOU DO:

• Demonstrates abilities to investigate and resolve billing inquires and billing disputes raised by internal/external customer
• Validates issues, including validation in billing tools and with interested parties
• Reviews contracts and service guides
• Prepares credits for approval or approves independently based on adjustment amount
• Escalates properly within escalation guidelines in order to achieve resolution
• Performs work under supervision and guidance and more experienced levels and within defined SLA’s for quality, response time and productivity


Qualifications

WHAT DO WE EXPECT:

• University education - Economic or Finance degree preferred
• Advanced level of both English and Chinese languages
• PC literate with experience of a range of software packages (MS Office)
• Good communication skills - ability to interact with internal/external customers and their peers during problem determination process via email and phone
• Ability to pay attention to detail, to make conscious effort to understand causes and to address all identified billing issues
• Problem solver with very good analytical skills, able to spot issues that need to be deeply investigated
• Time management skills – ability to track work independently and in timely manner
• Negotiation skills to ensure customer satisfaction as well as satisfaction of internal processes and rules

WHAT WE OFFER:
 
Accenture offers a competitive compensation package. As required by the Slovak law we state, that the legal monthly minimum gross base pay starting from 1 300 € depending on your professional and personal qualifications in the required areas.
 
  • Cafeteria – Budget for benefits up to your choice
  • Multisport card which grants an access to hundreds of different gyms, studios and swimming pools
  • Subsidized meal vouchers
  • Special package of banking products
  • Recommend-a-Friend - get a bonus in the employee referral program
  • Wedding and new baby bonus
  • Paid overtime or overtime vacation
  • Loyalty presents
  • Supplementary pension
  • Sick leave compensation
  • Employee share purchase plan
  • Teambuilding activities

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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