Job Description

WHAT WILL YOU DO
• Be the prime contact for clients’ enquiries
• Handle all incoming calls and emails from the business clients and suppliers in a professional manner by demonstrating and using professional knowledge
• Create and maintain partnerships between our team and other external as well as internal stakeholders
• Have full scale knowledge and to be able to recommend the most appropriate solution for the clients and answer questions in regard to our services
• Solve problems largely by precedent with referral to detailed instructions/procedures
• Answer incoming calls and emails in the required time
• Ensure continuous improvement of response time to complaints and queries
• Proactively initiate follow-up calls
• Ensure the continuous improvement of business outcomes utilizing the best practices available and innovative environment




Accenture Carnival

Carnival Corporation reimagines guest experiences with high-touch tech.
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Qualifications

WHAT WE EXPECT
• Fluent Spanish - written and spoken
• Good written and spoken English
• Good interpersonal skills – professional and courteous
• Ability to work under pressure and work with difficult vendors
• Very good communication skills, both verbal and written
• Very good problem-solving skills
• Ability to work effectively in a team environment
• Good PC skills

WHAT WE OFFER

Accenture offers a competitive compensation package. As required by the Slovak law we state, that the legal monthly minimum gross base pay starting from 1 100€ depending on your professional and personal qualifications in the required areas.

Recognition:
• Guaranteed Paid overtime or overtime vacation
• Cafeteria – Budget for benefits based on your choice
• Transparent bonus structure
• Refer-a-Friend – get a bonus in the employee referral program
• Loyalty presents
Flexibility:
• Flexible working arrangements (Flex-work, Home Office)
• Option to participate on projects abroad
Future:
• Wide range of leading-edge trainings (including various language
course)
• Teambuilding activities
• Regular performance management and evaluation process
• Ongoing career guidance and mentoring
Family & Health:
• Multisport card which grants an access to hundreds of different
gyms, studios and swimming pools
• Three Extra Days off (including Sick days)
• Sick leave compensation
• Family oriented benefits (Wedding and New baby bonus, Inhouse day care)
 

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

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Training and Development

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