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Client Support with Italian language (Accounting field)

Job Location: Bratislava

Regional Description: Slovakia

Job Number: 00598701

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- Job description

GENERAL POSITION DESCRIPTION:
Clients’ support position is definitely one of the most communicative positions in our company. In this position you will always be in direct contact with our clients via phone or emails and will provide professional help for them to resolve their obscurities in procurement or accounting area. We provide help to our clients and answer their questions regarding orders or status of invoices and try to always increase their satisfaction with our service. This position is suitable for dynamic people who like communication, want to have an overview in procurement and accounting area and always want to use and improve their language in business area.

Client support position is suitable for fresh graduates that want to start their career in the international environment and are able to get accustomed to professional communication on everyday basis or for already experienced candidates who want to keep in touch with professionals on client’s side.


JOB DESCRIPTION:

• Handle all incoming calls and emails from the client business and suppliers of Procurement or Accounts payable system nature

• To be the prime contact for clients’ enquiries

• To be ready to answer to the client’s or supplier´s requirements in the professional manner by demonstrating and using of professional knowledge

• To create and maintain partnerships between customer service and external as well as internal customers in order to keep stable customer base

• Proactively initiate follow-up calls

• Solve problems largely by precedent with referral to detailed instructions/procedures

• To ensure the continuous improvement of response time to complaints and queries

• To have full scale knowledge and to be able to recommend the most appropriate solution for the customer and answer clients’ questions regarding our services

• Provide timely, accurate and relevant service related information in order for them to be delighted

• Ensure the continuous improvement of business outcomes utilizing best practices available and innovative environment

JOB REQUIREMENTS:

• Fluent Italian language (C1 level), Upper-Intermediate English language (B2 level)

• Excellent communication skills

• Proven ability to work on own initiative

• Innovative thinking to deliver and improve Client service

• Ability to build and maintain relationships with key clients, team members and colleagues

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