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Client Support Agent with French and English language

Job Location: Bratislava

Regional Description: Slovakia

Job Number: 00571414


- Job description

Job Responsibilities:

• Handle all incoming calls and emails from the client business and suppliers of Procurement system nature

• To be the prime contact for clients’ enquiries

• To be ready to answer to the client’s or supplier´s requirements in the professional manner by demonstrating and using of professional knowledge

• To create and maintain partnerships between customer service and external as well as internal customers in order to keep stable customer base

• Proactively initiate follow-up calls

• Solve problems largely by precedent with referral to detailed instructions/procedures

• To ensure the continuous improvement of response time to complaints and queries

• To have full scale knowledge and to be able to recommend the most appropriate solution for the customer and answer clients’ questions regarding our services

• Provide timely, accurate and relevant service related information in order for them to be delighted

• Ensure the continuous improvement of business outcomes utilizing best practices available and innovative environment

Job Requirements:

• Upper-intermediate/Advanced written and spoken French and English language

• Good communication skills

• Proven ability to work on own initiative

• Innovative thinking to deliver and improve Client service

• Ability to build and maintain relationships with key clients, team members and colleagues

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