Job Location: Bratislava
Regional Description: Slovakia
Job Number: 00559322 00559322_en
Would you like to have a stable job where you could use a foreign language on a daily basis and always have the possibility to improve it?
Would you like to have daily interaction with clients directly from Poland?
Would you like to be in contact with clients from strong international companies?
If your answer is yes, then you are in the right place and continue reading, this position might be the right one for you!
Client Support Agent position is one of the most communicative positions at our company. You are in interactive contact with clients and vendors via phone or via email. Your focus is to be helpful for clients and respond to requests regarding invoice payment, purchase order creation or to actively contact vendors regarding master data confirmation. The position is suitable for dynamic and communicative people who want to have active daily interaction with their client and are problem-solving oriented. Additionally, you will gain new knowledge in the accounts payable and global sourcing area and improve your business language in the field of finance and procurement.
What will you do?
• Be the prime contact for clients’ enquiries
• Handle all incoming calls and emails from the business clients and suppliers in a professional manner by demonstrating and using professional knowledge
• Create and maintain partnerships between our team and other external as well as internal stakeholders
• Have full scale knowledge and to be able to recommend the most appropriate solution for the clients and answer questions in regard to our services
• Solve problems largely by precedent with referral to detailed instructions/procedures
• Answer incoming calls and emails in the required time
• Ensure continuous improvement of response time to complaints and queries
• Proactively initiate follow-up calls
• Ensure the continuous improvement of business outcomes utilizing the best practices available and innovative environment
• Fluent Polish - written and spoken
• Good written and spoken English
• Good interpersonal skills – professional and courteous
• Ability to work under pressure and work with difficult vendors
• Very good communication skills, both verbal and written
• Very good problem-solving skills
• Ability to work effectively in a team environment
• Good PC skills
Accenture Recruitment and Hiring Privacy Statement
Introduction / who is collecting your personal data?
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What Personal Data will Accenture collect?
The types of information requested from you and the manner in which that information is collected and accessed are determined by the requirements of the country in which the position is located, and not the country in which you reside. While, specific data requirements vary by country and the position being filled, the following categories of data will generally be collected by Accenture:
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What will Accenture do with your personal data?
Accenture will use your personal data to:
From what sources will Accenture obtain your personal data?
Accenture may obtain data about you from the following sources:
Who will have access to your personal data? Where are they located?
In general, access to your personal data will be restricted to minimize the number of people in Accenture’s global organization who need it in order evaluate your application for employment, perform functions supporting our Recruiting and Talent Management functions, or to whom we are compelled to provide it by applicable law.
The following categories of individuals will have access to your personal data:
How long will Accenture retain my personal data?
If you are given and accept an offer of employment by Accenture, personal data collected during your pre-employment period will become part of your Accenture personnel records, to be retained throughout and for a period after your employment with Accenture (specific periods vary by country). If Accenture does not employ you, Accenture may nevertheless continue to retain and use personal data collected during the recruitment process in order to consider you for new positions, and, if appropriate, to refer back to an earlier application if you submit a resume or other information to Accenture again in the future, as well as for system administration, to perform research and analysis, and to invite you to join the Accenture Talent Connection.
How Accenture protects your personal data.
Accenture employs organizational, technical, and physical security measures in order to protect your data from loss or misuse. Where we contract with third-party suppliers to provide services that may enable them to access your personal data we require them by contract to have similar security controls in place.
If you have a question, comment, or complaint, wish to obtain a copy of Accenture’s Global Policy 0090—Data Privacy, or wish to access a copy of your personal data or to correct it if you believe it is inaccurate, you may Contact Us by clicking the link. Each Accenture country has established a Data Privacy Officer to oversee compliance with local privacy requirements; you may also use the Contact Us form to contact the Accenture Data Privacy Officer for your country or to obtain more information about how your data will be used in your country.
For job seekers from Malaysia:
The Malaysian Data Protection Act 2010 (“Act”) requires Accenture to provide you this privacy statement in both Bahasa Malaysia and English. For the Bahasa Malaysia version please click here.
For job seekers from other countries:
This privacy statement is also available in the following languages:
List of Accenture entities and their contact information: https://www.accenture.com/us-en/office-directory
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