Job Location: Bratislava
Regional Description: Slovakia
Job Number: 00547289 00547289_en
In this position you have opportunity to obtain experience from multinational corporation while using and improving your foreign languages on everyday basis. As part of our internship program, you will get not only relevant working experience but also regular trainings in negotiation, cross-cultural communication, client facing and other areas of the international working environment.
In Accenture we are ready to help you to start and accelerate your way to the next career level.
What will be your responsibility:
Handle all incoming helpdesk calls from the Client business and suppliers of a procurement system nature, being the prime contact for client’s enquiries. Use Support Works for call management providing users with estimated resolution timescales and escalate issues that cannot be resolved in line with defined procedures.
• to pick up the telephone promptly as a priority over all other activities
• to create and maintain partnerships between customer service and external as well as internal customers in order to keep stable customer base
• to maintain and improve customer retention levels by developing professional relationship with customers
• proactively initiate follow-up calls
• to provide timely, accurate and relevant service related information in order for them to be delighted
• solves problems largely by precedent with referral to detailed instructions and procedures• to have full scale knowledge and to be able recommend the most appropriate solution for the customer and answer customer questions regarding our services
What we are looking for:
- very good written and spoken Dutch and English language skills
- good interpersonal skills (needs to be able to build relationships over the phone without meeting suppliers / customers on a regular basis)
- procurement and analytical background
- good IT procurement skills, PC (Windows, Word, Excel, PowerPoint) and ERP (SAP) or other eRequisitioning tools
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