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Application Management Specialist 2nd3rd Level

Job Location: Kosice

Regional Description: Slovakia

Job Number: 00509163


- Job description

Junior ServiceNow Developer

In your role as Application Management Specialist 1st and 2nd Level Support you will be supporting ongoing and completed ServiceNow projects for international customers within Europe. You will be responsible for the reception, analysis, classification and processing of customer inquiries as well as technical failures and difficulties of the running ServiceNow applications.

Your responsibilities

·        Monitoring and remote administration of ServiceNow applications

·        Incident management, error analysis, and troubleshooting of reported incidents, including causal analysis and documentation with workaround solutions or forwarding to 3rd-level entities within client organizations and other service providers as required

·        Processing of customer requests and implementation of user-level service requirements

·        Ensuring adherence to service-level agreements

·        Communication with users and customer representation via telephone, email, Skype, and chat

·        Support for ServiceNow projects

·        Maintaining, updating, and extending customer support documentation

Your qualifications

·        Professional training or comparable degree in an IT-related field

·        High level of proficiency in English and intermediate level of German

·        Excellent technical abilities and a proven capacity to understand complex IT situations and relate them appropriately to target audiences

·        Basic knowledge of JavaScript, HTML, SQL, and XML

·        Good understanding and ideally some experience with the fundamentals of IT service management processes (ITIL)

·        Customer-oriented and responsible conduct, dependability, and a desire to work with clients

·        Availability for on-call duties

What to expect

·        Outstanding ServiceNow training by our highly qualified consultants

·        Working hours between 8 and 18 o’clock, future shift work possible

·        Intensive onboarding with experienced application management specialists as mentors

·        An agile project environment and good career prospects in a rapidly growing business

·        An international team who enjoy their work

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