Utilities Consulting Services

UTILITIES

What We Do

The Accenture Utilities industry group brings deep industry knowledge, world-class capabilities, digital innovation and cutting-edge technology to our clients to enable transformation across the utility value chain for value and growth.

Our capabilities are underpinned by our industry services across the utility value chain that combine our industry expertise and assets to provide end-to-end services, bringing the best of Accenture to utility organizations.

Power generation

Tap into our deep industry experience and suite of services designed to transform operations for power generators and other asset-intensive companies. We help you drive profitability, optimize costs and increase efficiency of your conventional power plants and renewables. Outcomes include:

Decreased operations and maintenance costs
Increased workforce efficiency
Improved asset utilization/plant performance
Increased operational performance and reliability of equipment

Transmission and distribution

Deploy innovative business solutions to deliver the next generation of electric, gas and water networks.

Our experts help utilities improve asset performance, reduce costs, optimize grid operations, and achieve the full value from advanced metering operations data and capabilities. Outcomes include:

Optimized integration of distributed energy resources (DER)
Increased asset performance, reliability and resiliency
Reduced operations and maintenance costs
Enhanced preparedness and responses to cybersecurity threats
Increased efficiency and productivity of field workers
Improved outage management and restoration performance
Realized new revenue models and opportunities

Energy retail and customer services

Transform your utility retail business and customer care operations to thrive in the evolving energy ecosystem. With deep industry expertise in digital customer engagement, connected energy management services and customer platform solutions, we help utilities unlock business value from cost effectiveness, revenue assurance/extension and customer satisfaction. Outcomes include:

Reduced customer cost to serve and cost to acquire
Enhanced seamless digital customer experience
Increased customer engagement and satisfaction
Realized innovative customer solutions
Increased speed to market of new products/services
Identified new revenue models and streams

Enterprise and management functions

Rapidly scale innovative, comprehensive and proven approaches and solutions to accelerate enterprise-wide business value and performance. We help you embed technology-led innovation and digital capabilities to transform information technology and corporate functions including finance, talent management and procurement. Outcomes include:

Enhanced decision making and planning
Optimized talent recruitment and management
Increased financial insights and forecasting
Transformed IT systems management toward the NEW IT
Enhanced procurement efficiency and reduced operating costs