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TRANSFORMING
WEST MIDLANDS
POLICE
Accenture Greater Than Symbol

A BOLD NEW MODEL
FOR POLICING

In 2015, West Midlands Police (WMP) committed to a striking transformation programme that would help the force meet current and future policing needs, manage citizen expectations and reduce cost across its operations.

Known as WMP2020, the five-year vision creates a bold new model for policing that brings unparalleled change to the way the force operates. WMP expects to improve effectiveness and increase efficiency using innovative digital technologies and evidence-based, preventative policing techniques.

"We’re able to see a much more agile organisation, far more empowered with the information and tools to prevent crime, protect the public, and help those in need."

Dave Thompson

Chief Constable West Midlands Police

BLUEPRINT FOR
TRANSFORMATION

The new face of crime needs a new form of policing. Silent crime, such as violence in the home, is on the rise. Traditional criminals are turning to cybercrime as online threats increase in frequency and sophistication. Citizens have high expectations for a faster, easier and more personal service.

With a need to raise performance using existing resources and reduced budgets, the Police and Crime Commissioner looked at how WMP could partner with the private sector to improve outcomes for the citizens of the West Midlands and proactively reduce future demand for services.

Initial steps included evaluating the current police organisation’s structure and size, ways of working, culture, performance, calls for service ("demand") and technology enablers to find the gaps between its existing operations and the vision for 2020.

The blueprint was informed by extensive consultation between the police and the public:

1,600

responses to social media campaign

1,390

people gave feedback at 18 roadshows

80

workshops

3,500

survey responses

11

events with partner agencies

80

call-backs to victims

"We see Accenture as a key partner as we continue our transformation journey."

Dave Thompson

Chief Constable West Midlands Police

WMP identified six fundamental pillars that were essential in shaping the blueprint that would deliver the WMP2020 vision

MOBILE DEVICES

"Unless we’re updating someone over the airwaves or over a help desk, we’ve had to go into the station and manually log on to a computer and update a log with the result of what we have done and what has happened.  We can do that on mobiles now ourselves, I can access emails or logs and I can update things whilst I’m out and about."

West Midlands Police Officer

CITIZEN PORTAL

"It logs and tells you just how far you have got with your case and all the important details you need to know, it tells you how long it may take the police to get back in touch with you, it keeps you up to date and lets you know exactly what you want to know. To me the idea is fantastic, this is one of those things I can see making a really big change on how the police and community engage."

West Midlands Citizen

DRIVING
DIGITAL POLICING

By creating an Innovation and Integration Partnership (IIP) with Accenture, WMP was able to share accountability, risk and outcomes while enhancing flexibility and knowledge right from the start.

The importance of combining a people-first approach with new digital ways of working cannot be underestimated. WMP is seeing improvements that are both financial and non-financial—efficiencies through streamlined processes, increased productivity, and better access to information for officers.

SOLUTION

  • Body-worn Videos and Secure Storage Database

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    WHAT DOES IT MEAN

    Data from 1,500 body-worn videos can be accessed remotely.

    BENEFITS

    • Reduces harm and complaints against officers
    • Increased transparency and trust
    • Secures better evidence, enables cases to progress more quickly
  • Mobile Devices

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    WHAT DOES IT MEAN

    Over 3,000 officers in response, Force Support and neighbourhood policing have access to a secure, scalable mobile platform.

    BENEFITS

    • Officers can easily and quickly share data, access and update on the go
  • Real-Time Intelligence Center

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    WHAT DOES IT MEAN

    A new 24/7 team pushes out real-time intelligence to response officers.

    BENEFITS

    • Up to date timely, relevant and accurate information available 24/7.
    • Reduced need to use the Airwave radio, improves efficiency and reduces cost.
    • Frees up police time and saves costs, increased efficiency.
  • Analytics

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    WHAT DOES IT MEAN

    Predict future outcomes, patterns and trends to deliver preventative policing

    BENEFITS

    • Data-driven insights enhance intelligence and maximise productivity and efficiency.
    • Combats crime, reduces harm and identifies vulnerabilities.
    • Provides a single source of the truth to engender public and colleague trust.
    • Reduces the risk of operational errors and improves the quality of decision making.
    • Supports preventative interventions, identifies risk and better directs scarce resources.
  • Digital Experience for Citizens

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    WHAT DOES IT MEAN

    Non-emergency calls moved to a more cost effective, easy-to-use website with option to engage via webchat.

    BENEFITS

    • Improved customer experience, with the ability to report crimes and track the progress of the investigation online
    • Ability to model different crime and victim scenarios through a “what if…” modelling tool
    • Ability to create a Witness Statement and upload digital evidence
    • Better support for citizens/victims.

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