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CLIENT CASE STUDY


Transforming
healthcare in Singapore
with Electronic Health Records

OVERVIEW

When Singapore’s Ministry of Health (MOH) set out to create the National Electronic Health Record (NEHR), they had a goal to improve the quality of healthcare for all patients by increasing patient safety, lowering healthcare costs, and developing more effective health policies. In 2009, Accenture started working with Singapore’s Integrated Health Information Systems (IHiS)¹ to make the NEHR a reality. Since it went live in 2011, the system has been helping clinicians provide the right information to patients at the right time.

Further, it helps to eliminate duplicate tests, provides a consolidated view of medical episodes in public institutions, and is used to analyse health trends for the better management of diseases. This has transformed the way healthcare is being delivered in Singapore.

OPPORTUNITY

The MOH’s vision for the NEHR – “One Patient, One Health Record” – would ultimately deliver a single unified health record for each patient and enable patient health records to be shared across the nation’s healthcare ecosystem. It would provide clinicians with timely and accurate health information – at the point of care – to support the diagnosis, management, and prevention of illnesses. The NEHR comprises of summary care records that includes problem lists, medications, discharge and event summaries, allergies, immunisations, investigations, and procedures. The program would also bring greater efficiency and cost effectiveness to Singapore’s healthcare service delivery.

SOLUTION

IHiS appointed Accenture to help develop an architecture blueprint for the NEHR and in 2011, Accenture and IHiS began its deployment. Accenture’s health and technical specialists provided program, project and release management, and integrated the underlying applications that made up the NEHR. They also assessed the functionalities the system needed to provide in the mid and long term.

Working together, Accenture and IHiS developed the NEHR using a common application architecture, as well as common data standards and privacy and security guidelines. Accenture provided the right mix of technical, business, and clinical expertise and worked with IHiS to help deliver the NEHR within 10 months.

OUTCOME

The NEHR system went live in April 2011 and today, it is helping clinicians by providing the right information to enable better diagnosis and development of treatment plans. The NEHR is also helping to eliminate duplicate tests and is the first step to realize the vision of One Patient, One Health Record.

¹With effect from 1st November 2016, Integrated Health Information Systems (IHiS) and the Information Systems Division of MOH Holdings (MOHH) have merged to form a single organization, thus the novation from MOHH to IHiS

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Health