Little changes can leave a lasting legacy

Modernising public services starts at the core.

Spotlight on Seattle Police Department

Chris Fisher, Chief Strategy Officer at Seattle Police Department in the United States, shares his thoughts on the changing nature of policing. From data-driven insight to ecosystem collaboration, Chris highlights the areas of policing that are experiencing major transformation. This interview is part of a series of perspectives from industry leaders across public service.

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Digital transformation reshapes how we live and work.

As defence organisations become more connected, risks that threaten one force are amplified.

Citizens want to interact with government through digital when it's convenient for them.

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Architect for change and build agility to adapt to a changing world with new technologies, self-learning systems and flexible workforces.

We have become accustomed to seamless, digitally-enabled interactions. So how can public service organisations meet citizens’ fast-changing needs?

Carl Sharpe, Global Public Safety, Innovation lead, shares insights on the need to build organisational agility to adapt to a changing world.

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Radically human

Embrace seamless interfaces between humans, technology and systems—but always with an eye on benefits and experience for citizens and workers.

The public safety landscape is transforming at speed and scale.

Fast-paced technology advancements bring opportunities and challenges for defence personnel.

For Singapore, the Smart Nation is about enabling people and machines to work together.

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Case studies

Future ready and future proof. This social services agency evolved its core to meet citizen expectations.

Helping the Singapore Ministry of Defence personalise engagement with the National Service community

Meeting customer needs for an on-demand service with conversational AI technology

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What we think

Future systems must be boundaryless, adaptable, radically human to thrive in a world of constant change.

Digital transformation offers exceptional capabilities, but also creates enormous expectations.

A look at what's ahead for the future of business, technology and design.

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Our leaders


We bring the breadth of expertise and insight to support organizations in applying innovation to improve outcomes for citizens, workers and communities.

Transforming publice service

By leveraging our deep industry expertise and applying it to the specific challenges that public organisations face, we can deliver proven solutions, end-to-end. We’re infusing government with the fresh thinking it needs to give citizens what they want.

Truly human government

Truly human governments break down silos, build up capabilities and empower workforces to move from transactions to relationships with citizens.

Innovative Technologies

Driving technology use to tackle opportunities and challenges, prepare for change and create value.


We bring the insight, experience and delivery capabilities needed to help leaders bring Living Governments to life.

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