Are you future ready?

Modernising public services starts at the core.

Moving at the speed of life

Citizens now want more than just value for money; they're seeking responsive, living services that fit seamlessly into their lives. It's a level of change that's creating anxiety among public sector leaders who are now faced with a mammoth task: balancing the pivot of investment from old to new without breaking the bank.

Work the system

We conducted our largest organisation systems survey to date and collected data on more than 8,300 companies and organisations across 20 countries and industries, studying both "Leaders," who are building Future Systems, and "Laggards," who are investing in—but not scaling—innovation. The survey included respondents from 515 public service organisations across Singapore, Australia, US, UK, Germany. We asked about

  • Adoption of key technologies
  • Penetration of technologies adopted
  • Organisational culture

We scored the organisations on these dimensions, calling those in the top 10% Leaders and those in the bottom 25%, Laggards. By tracking performance indicators between 2015 and 2023 (projected), we can see a strong correlation between technology adoption and achieved, or expected, value.

Boundaryless

Boundaryless systems take advantage of blurring boundaries to create new spaces where ideas and partnerships can flourish. Historically, the components of the IT-stack—database, applications and infrastructure—have been treated as independent entities. These days, divisions are fading.

Boundaryless organisations utilise the cloud, have a uniform approach to data, security and governance, and have established paths for exploring unconventional business/technology partnerships.

80%

of Singapore citizens agree that future enterprise systems will blur boundaries between humans and technologies that they work with.

87%

of Singapore citizens think that future enterprise systems will blur boundaries between their organisation and ecosystem of partners, suppliers and citizens they serve.

77%

of Singapore citizens believe their organisation is effective at fuelling innovation and new business models through platforms and crowd sourcing.

Adaptable

Adaptable systems learn and improve by themselves, eliminating the friction that hinders growth and helps humans make better decisions, much faster. Powered by advances in data and intelligent technologies, those with adaptable systems aren’t fazed by change.

60%

of Singapore citizens think their organization is effective at ensuring quality in data that drives strategy and organizational decisions.

83%

of Singapore citizens believe that future enterprise systems will need to provide seamless interaction with humans.

83%

of Singapore citizens agree that future enterprise systems will provide strategic agility to organisations, enabling them to pivot to new strategies as needed.

Radically human

Radically human systems talk, listen, see and understand just like we do, bringing elegant simplicity to every human-machine interaction.

67%

of Singapore citizens believe their organisation is effective at breaking down cultural barriers that hinder employees in working with radically human systems.

70%

of Singapore citizens think their organisation is effective at creating a safe space for experimentation with new technologies.

63%

of Singapore citizens agree their organisation is effective at putting humans at the center while designing their organisation processes and services.

Smart Nation Voices

Meet our subject-matter experts and get their latest takes on the most pressing issues facing Singapore's government.

Read their blog posts here.

Industry viewpoint

Intelligent public safety unleashed. Digital disruption presents one of the biggest challenges to public safety agencies.

Public service organizations are at the center of an uncertain period of community and economic life.

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Case studies

Agencies have the challenge of delivering services according to today’s demand and evolving their operations to meet the demands of tomorrow.

Meeting customer needs for an on-demand service with conversational AI technology.

In today's fast-paced world of rapidly evolving technology, successful innovation requires a different approach.

Helping the Singapore Ministry of Defence personalise engagement with the National Service community.

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What we think

Future Systems can help you scale innovation and achieve full value.

A CEO's guide to getting the most out of new technologies.

Can your enterprise survive the "tech-clash?"

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Our leaders