The future of work for government agencies
With dramatic shifts in citizen expectations and intelligent technologies, government agencies need to be relevant, intelligent and future-ready.
The global COVID-19 pandemic has caused public service organisations around the world to transition quickly to remote working and digital services. It’s becoming clear that this is not just a short-term fix. Organisations will need to continue to transform their working arrangements and service provision in the long-term.
Doing this will require public service agencies to strike a delicate balance between safety on the one hand, and productivity and effective service provision on the other. There are contradictory forces at play here. There are four broad areas of consideration that every organisation will need to address in journeying into this new world of world.
There are three key goals public service agencies need to achieve to meet the evolving landscape: become more relevant, more intelligent and future-ready.
Become even more relevant by orchestrating the ecosystem, consultative policy making and shaping conduct through outreach and education.
Use data and analytics to be more anticipatory in service delivery, more calibrated in actions and gain better situational awareness.
Adopt new ways of working underpinned by greater agility and extensive new-skilling at scale.
AI is triggering an urgent call to reskill workers. But before reskilling, leaders must first get to grips with reconfiguring work. Read more.
Using technology to augment the workforce, delivering more proactive, preventative and predictive services. Read more.
How the UK’s Department for Work and Pensions is radically rethinking how to design and deliver great services to citizens. Read more.
Meeting the needs of Manchester Metropolitan University HR department with Robotic Process Automation. Read more.
How the Code X solution reduces the complexity and cost of running security planning scenarios. Read more.
Meeting customer needs for an on-demand service with conversational AI technology. Read more.
The “Future Ready Healthcare Workforce” case study indicates that automation can free up 15.7 million working hours. Read more.
Digital is creating new roles for government, evolving what they do today and opening entirely new possibilities. Read more.
When public service organisations become agile, it enables new ways of working across policy, regulatory and service delivery. Read more.
By leveraging deep industry expertise and applying it to the specific challenges that public organisations face, we can deliver proven solutions, end-to-end. We’re infusing government with the fresh thinking it needs to give citizens what they want.
Evolving core operations, processes and systems whilst embedding innovation, leaders can deliver the services that citizens demand.
Driving technology use to tackle opportunities and challenges, prepare for change and create value.
Truly human governments break down silos, build up capabilities and empower workforces to move from transactions to relationships with citizens.
Across the public sector, we’re helping transform organisations to continuously adapt and improve outcomes through innovation.