The future of work for government agencies

With dramatic shifts in citizen expectations and intelligent technologies, government agencies need to be relevant, intelligent and future-ready.

New ways of working

The world of work is evolving fast. Intelligent technologies such as artificial intelligence, blockchain and advanced analytics are disrupting the way decisions are made, people interact, and information, materials and resources flow.

The future will only see more change and government is ideally positioned to take the lead in turning these profound changes into positive outcomes.

This will demand new capabilities and ways of working – from anticipatory service delivery, consultative policymaking and ecosystem orchestration, to enhanced situational awareness and new-skilling at scale.


Three goals for government agencies

There are three key goals public service agencies need to achieve to meet the evolving landscape: become more relevant, more intelligent and future-ready.


Become even more relevant by orchestrating the ecosystem, consultative policy making and shaping conduct through outreach and education.


Use data and analytics to be more anticipatory in service delivery, more calibrated in actions and gain better situational awareness.


Adopt new ways of working underpinned by greater agility and extensive new-skilling at scale.

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Evolving core operations, processes and systems whilst embedding innovation, leaders can deliver the services that citizens demand.

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Truly human governments break down silos, build up capabilities and empower workforces to move from transactions to relationships with citizens.

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