The future of work for government agencies

With dramatic shifts in citizen expectations and intelligent technologies, government agencies need to be relevant, intelligent and future-ready.

New ways of working

The world of work is evolving fast. Intelligent technologies such as artificial intelligence, blockchain and advanced analytics are disrupting the way decisions are made, people interact, and information, materials and resources flow.

The future will only see more change and government is ideally positioned to take the lead in turning these profound changes into positive outcomes.

This will demand new capabilities and ways of working – from anticipatory service delivery, consultative policymaking and ecosystem orchestration, to enhanced situational awareness and new-skilling at scale.

READ MORE

Three goals for government agencies

There are three key goals public service agencies need to achieve to meet the evolving landscape: become more relevant, more intelligent and future-ready.

Relevant

Become even more relevant by orchestrating the ecosystem, consultative policy making and shaping conduct through outreach and education.

Intelligent

Use data and analytics to be more anticipatory in service delivery, more calibrated in actions and gain better situational awareness.

Future-ready

Adopt new ways of working underpinned by greater agility and extensive new-skilling at scale.

View All

Relevant

Getting worked up with AI: Reimagining our role

AI is triggering an urgent call to reskill workers. But before reskilling, leaders must first get to grips with reconfiguring work. Read more.

Meet the public service Human+ Worker

Using technology to augment the workforce, delivering more proactive, preventative and predictive services. Read more.

Innovation without limits at DWP

How the UK’s Department for Work and Pensions is radically rethinking how to design and deliver great services to citizens. Read more.

View All

Intelligent

Truly human automation

Meeting the needs of Manchester Metropolitan University HR department with Robotic Process Automation. Read more.

Technology can help governments keep citizens safe

How the Code X solution reduces the complexity and cost of running security planning scenarios. Read more.

Improving taxpayer experience: Revenue’s voicebot

Meeting customer needs for an on-demand service with conversational AI technology. Read more.

View All

Future-ready

Singapore’s future-ready health workforce

The “Future Ready Healthcare Workforce” case study indicates that automation can free up 15.7 million working hours. Read more.

Why digital means new roles for governments

Digital is creating new roles for government, evolving what they do today and opening entirely new possibilities. Read more.

Public service agility: Unleashing innovation

When public service organisations become agile, it enables new ways of working across policy, regulatory and service delivery. Read more.

View All

Our leaders

Transforming public service

By leveraging deep industry expertise and applying it to the specific challenges that public organisations face, we can deliver proven solutions, end-to-end. We’re infusing government with the fresh thinking it needs to give citizens what they want.

Modernising the core

Evolving core operations, processes and systems whilst embedding innovation, leaders can deliver the services that citizens demand.

Innovative technologies

Driving technology use to tackle opportunities and challenges, prepare for change and create value.

Truly human government

Truly human governments break down silos, build up capabilities and empower workforces to move from transactions to relationships with citizens.

View All

Explore our public service segments

Across the public sector, we’re helping transform organisations to continuously adapt and improve outcomes through innovation.