The future of work for government agencies
With dramatic shifts in citizen expectations and intelligent technologies, government agencies need to be relevant, intelligent and future-ready.
Striking a fine balance
The global COVID-19 pandemic has caused public service organisations around the world to transition quickly to remote working and digital services. It’s becoming clear that this is not just a short-term fix. Organisations will need to continue to transform their working arrangements and service provision in the long-term.
Doing this will require public service agencies to strike a delicate balance between safety on the one hand, and productivity and effective service provision on the other. There are contradictory forces at play here. There are four broad areas of consideration that every organisation will need to address in journeying into this new world of world.
Three goals for government agencies
There are three key goals public service agencies need to achieve to meet the evolving landscape: become more relevant, more intelligent and future-ready.
Relevant
Become even more relevant by orchestrating the ecosystem, consultative policy making and shaping conduct through outreach and education.
Intelligent
Use data and analytics to be more anticipatory in service delivery, more calibrated in actions and gain better situational awareness.
Future-ready
Adopt new ways of working underpinned by greater agility and extensive new-skilling at scale.
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Relevant
Getting worked up with AI: Reimagining our role
AI is triggering an urgent call to reskill workers. But before reskilling, leaders must first get to grips with reconfiguring work. Read more.
Meet the public service Human+ Worker
Using technology to augment the workforce, delivering more proactive, preventative and predictive services. Read more.
Innovation without limits at DWP
How the UK’s Department for Work and Pensions is radically rethinking how to design and deliver great services to citizens. Read more.
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Intelligent
Truly human automation
Meeting the needs of Manchester Metropolitan University HR department with Robotic Process Automation. Read more.
Technology can help governments keep citizens safe
How the Code X solution reduces the complexity and cost of running security planning scenarios. Read more.
Improving taxpayer experience: Revenue’s voicebot
Meeting customer needs for an on-demand service with conversational AI technology. Read more.
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Future-ready
Singapore’s future-ready health workforce
The “Future Ready Healthcare Workforce” case study indicates that automation can free up 15.7 million working hours. Read more.
Why digital means new roles for governments
Digital is creating new roles for government, evolving what they do today and opening entirely new possibilities. Read more.
Public service agility: Unleashing innovation
When public service organisations become agile, it enables new ways of working across policy, regulatory and service delivery. Read more.
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Capabilities
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Transforming public service
By leveraging deep industry expertise and applying it to the specific challenges that public organisations face, we can deliver proven solutions, end-to-end. We’re infusing government with the fresh thinking it needs to give citizens what they want.
Modernising the core
Evolving core operations, processes and systems whilst embedding innovation, leaders can deliver the services that citizens demand.
Innovative technologies
Driving technology use to tackle opportunities and challenges, prepare for change and create value.
Truly human government
Truly human governments break down silos, build up capabilities and empower workforces to move from transactions to relationships with citizens.
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Explore our public service segments
Across the public sector, we’re helping transform organisations to continuously adapt and improve outcomes through innovation.
