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Patient Experience Lab

Helping biopharma companies connect with patients

Looking at the human experience

The evolving role of patient services


of patients said that they feel an emotional impact every day because of their condition. This rises to 72% for patients in the United States.


of patients said that pharma companies understand their emotional, financial and other needs related to their condition.


of patients are willing to share their health data with patient organizations to get better care.

Earning patients’ trust

What we think

New Science: A new economic reality for growth 

As New Science grows in prominence, a new economic environment is demanding change for biopharma’s.

Connecting patients to the services they need

Help connect patients to the services they need, by strengthening the patient engagement model to increase adoption.

Our leaders

Whitney Baldwin

Associate Director, Life Sciences, Patient Experience Center of Excellence Lead

Golnar Khalilolahi

Senior Manager - Patient Experience Center of Excellence Team