The Accenture Consumer Survey on Patient Engagement revealed several interesting findings:
Between 41 percent and 51 percent of consumers in Singapore say that their medical providers’ electronic capabilities are somewhat important. Another 21 percent to 45 percent say these capabilities are very important. Booking appointments online (88 percent) and receiving electronic reminders (87 percent) are somewhat or very important to nearly nine out of 10 consumers, followed closely by accessing electronic medical records online (86 percent).
Requesting prescription refills is important to fewer consumers (72 percent), although the majority still say this capability is important. See the infographic.
About one-third of consumers in Singapore (29 percent to 36 percent) say they currently track each of the surveyed aspects of their health. Health indicators like weight and blood pressure are the most commonly tracked (36 percent), followed by physical activity or diet (34 percent).
Fewer consumers track symptoms (29 percent). See the chart.
Consumers’ access to electronic services with their current providers varies by capability from 17 percent to 58 percent. The majority of consumers can book appointments online (55 percent) and receive electronic reminders (58 percent). These two services are also of top importance to consumers (88 percent and 87 percent respectively).
Fewer can request prescription refills (17 percent), email with providers (22 percent) and access electronic medical records online (31 percent). See the graphic.