For Asian pension systems, digital is a stepping-stone to greater efficiency and better citizen outcomes. The most digitally mature agencies are already using automation to cut the cost and burden of administration. And they are using digital innovation to create a simpler and more effective service.
Yet pension systems in Asia should not underestimate the challenge ahead. Digital maturity means disrupting tried-and-tested processes, meeting liquid expectations, and creating services that are compatible across a host of different devices. Crucially, it also means helping pensioners find their feet in the digital future—while assuring them that their personal data is safe in your hands.
The good news is that these challenges are fully achievable. Here we set out the big questions that Asian pension systems should ask as they embed digital technologies across the entire enterprise.
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