Accenture undertook an in-depth cross-industry study of more than 370 companies in nine industries to better understand the interplay between digital and financial performance.
We examined 31 integrators, private and public postal players and discovered that while many are highly effective at planning for digital, they are not necessarily putting those plans into action.
It’s now time for post and parcel organisations to accelerate their efforts—and take advantage of the value game-changer.
The post and parcel industry is not only surviving—it's stronger than ever. Many mail businesses are profitable; many more are making a real success of parcels delivery. Growing eCommerce popularity is evolving free shipping into a competition-slayer—a free and fast last mile.
While digital technologies can disrupt, they can also drive innovation-led growth. New technologies and capabilities are changing consumer expectations and creating new competitors, upending the delivery landscape. Post and parcel organisations need to capitalize on the new delivery reality.
Digital is reshaping the industry
Five successful strategies determine high performance:
• Grow revenue 2.82x faster
• Drive growth at high margins
• Invest in future growth
• Utilise operations
• Apply smart pricing
• Innovate to reinvent mail
3. Enable eCommerce
• Dominate domestic parcels
• Target cross-border
• Focus on the recipient
• Drive synergies in logistics
• Expand financial services
• Diversify through acquisition
• Focus on the market
• Drive shareholder value
• Create a profit-led culture
Invest in the delivery workforce and drive revenue and postal transformation.