Skip to main content Skip to Footer


The Jury’s out on justice: How digital public safety solutions can modernize justice

Three steps to a faster, more efficient justice system


Three steps to a faster, more efficient justice system

With the Ministry of Justice in the United Kingdom faced with cutting £220 million a year from the criminal legal aid budget, there is little doubt that improving the efficiency of HM Courts and Tribunals Service is inevitable. The prospect is a familiar one for justice systems around the world. Fragmented services, multiple agencies and entrenched behaviors mean that the process of realizing justice is often too slow—reducing the cause and effect of enforcing punishment and diluting the impact on offender behaviors.

While there is no “quick fix,” digital technologies can speed up justice processes for the benefit of citizens—a fact that 63 percent of citizens recognize in a recent pulse survey by Accenture. What is more, digital has the power to free up funding to reinvest in vital programs such as rehabilitation and recidivism. In turn, the justice system can drive out crime and its associated cost to truly transform and inspire public safety solutions that deliver public service for the future.


While there may have been sound reasons for maintaining a traditional route to justice in the past, a combination of external and internal factors are stressing the need for modernization. High citizen expectations that the justice system will deliver can be ill-matched with their actual experiences. And they may be right to be skeptical; 28.2 percent of all misdemeanor offenders in France and 69 percent of young offenders in the United Kingdom reoffend within 12 months.


From our experience in helping organizations deliver public service for the future, Accenture believes there are three steps to consider if the justice system is to reinvent itself, not only to be faster and more efficient but also to manage a reduced budget that improves overall productivity.

  • Becoming swift as well as sure

  • Driving out cost

  • Sharing and collaborating


    The justice system, alongside those agencies responsible for it, have an obligation to citizens—to deal swiftly and fairly with criminals, to handle victims and witnesses with care and to reintegrate offenders. Above all, justice bodies must act as a key and trusted agent in maintaining a balanced and peaceful society.