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THE FUTURE BELONGS TO INTELLIGENT OPERATIONS

New research from Accenture and HfS reveals that the future belongs to organisations with Intelligent Operations: Those that harness diverse data driven by applied intelligence and human ingenuity to empower insight-led decision making, superior customer experiences and breakthrough business outcomes.


READ THE GLOBAL REPORT [PDF]

DIGITAL DISRUPTION, DATA EXPLOSION AND CONSUMERISM

Key trends are forcing organisations to reinvent their business operations to combat threats, keep pace with customers’ ever-evolving expectations and ensure future viability.

What did organisations in Singapore say?



are concerned with disruption and competitive threats, with many cautious about new digital savvy entrants.


estimate that 50% to 90% of their data is unstructured and largely inaccessible.



say that keeping pace with customer experience and enhancing it are the most major challenges for customer engagement.


of organisations in Singapore are very satisfied with the level of agility within their organisation’s processes.


VIEW RESULTS FOR SINGAPORE (INFOGRAPHIC) [PDF]

THE FIVE ESSENTIALS OF INTELLIGENT OPERATIONS

Technology is not a silver bullet. To achieve a step change in business operations performance, organizations need to integrate business process expertise, technology transformation, and talent.


 
1. Innovative talent—50% ranked creativity and entrepreneurial spirit as the top workforce requirements today.
2. Data-driven backbone—92% indicated predictive decisions based on real-time data are a key driver impacting business.
3. Applied intelligence—nearly 90% believe automation, analytics and AI will help them achieve their business goals.
4. Leveraging cloud power—Greater than 90% expect cloud-enabled capabilities such as plug-and-play digital services and enterprise-grade holistic security
5. Smart partnership ecosystem—Greater than 90% said working with partners help them meet their business objectives.
 

MAKE OPERATIONS THE INTELLIGENCE
ENGINE FOR YOUR BUSINESS

Moving toward Intelligent Operations requires a fundamental shift in business process strategy and powerful new capabilities. Are you ready?

FIVE QUESTIONS ALL ORGANISATIONS IN SINGAPORE MUST SUCCESSFULLY ADDRESS TO ENSURE THEIR FUTURE VIABILITY:

1. Do you have the right talent to navigate the future?

Do you have the right talent to navigate the future?


2. Can you have the right talent to navigate the future?

Can you get to the right data to drive real transformation?


3. Can you have the right talent to navigate the future?

Are you deploying applied intelligence to gain insights and innovate faster?

4. Is your infrastructure agile and your operating model flexible enough to anticipate customer requirements?

Is your infrastructure agile and your operating model flexible enough to anticipate customer requirements?


5. Can you have the right talent to navigate the future?

Are you establishing smart partnerships and leveraging their innovation potential?

READ OUR GLOBAL RESEARCH FINDINGS

Read our research to learn how intelligent operations provide the flexibility, agility, and responsiveness that businesses need.

The big read. This opens a new window.

The big read

20 minutes

The Future Belongs to Intelligent Operations SlideShare. This opens a new window.

SlideShare

7 minutes

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Infographic

5 minutes

CONTACT US

Anoop Sagoo

Anoop Sagoo

Senior Managing Director
Asia Pacific, Africa, Middle East & Turkey
Accenture Operations

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Kaushal Mody

Global Offering & Innovation Lead
Accenture Operations

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