Skip to main content Skip to Footer


Asia’s downstream industry: Powered by IoT

How IoT, big data and virtualization are transforming the industry.
Senthil Ramani
Senthil Ramani
Internet of Things Center of Excellence Director,
Singapore, Accenture


email yellow orange

At the recent Asian Downstream Week Senthil Ramani discussed key opportunities and barriers associated with digital transformation. He highlighted the importance of “digitizing wisdom” as the industry prepares for an influx of digital native millennials into the working world. Below Senthil reflects on these topicsand more.

What are downstream operators doing to improve productivity and efficiency? What more can they do?
Asset intensive industries—once known to be resilient to digital change—are quickly realizing the value potential of digital and Internet of Things (IoT). In Singapore for instance, bolstered by support from the government to increase productivity, downstream operators are investing in IoT to become connected, intelligent, rapid and scalable. While years of process improvement have brought high levels of safety and efficiency to operations, megatrends such as changing resource availability and the need to operate in emerging markets are constantly raising the bar for operational excellence. According to Accenture research, 90 percent of business leaders say that it is important to act now to transfer their business models in the digital age. Investing in digital technology such as IoT can further companies’ operational excellence by improving safety, productivity and energy efficiency. Going beyond automating select processes, operators can embark on total digital transformation, utilizing sensors and data analytics to upend traditional business models, and significantly alter their bottom lines.

How does Asia’s downstream industry’s competitiveness compare to counterparts in other regions i.e. America, Europe and the Middle East markets?
With a slew of new production capacities coming on stream across India and China, Asia will continue to maintain its competitive advantage as a downstream hub. Given the region’s rapidly growing middle class, and consequently demand for petroleum and petrochemical products, Asia’s downstream industry will play a seminal role in catering to the region’s consumers. But increasing supply and hence competitive pricing will put pressure on manufacturers to add value to stay afloat. To thrive in the coming years, operators will need to consider new approaches to customers, business models, innovation, operations and the workforce. They will need to take advantage of evolving digital technologies to drive higher performance levels.

The collection of data is not new within the petrochemical industry—how is data analytics changing the way information and data are being used?
The amount of data generated within an industrial site is astounding. For example, a platform generates an average of between one and two terabytes of data in the span of one hour. An LNG train averages close to thirty megabytes per minute. Today, analytics translates vast amounts of data into meaningful and actionable insights. By making music out of the noise, data analytics is equipping decision makers with information they need to make cost saving decisions quickly. Of the hundreds of alerts generated in a plant, an operator can be made aware of the top ten most urgent issues at any given point. The technologies for digital transformation have arrived, and the digital workforce is simultaneously seeking to do things faster and smarter. A combination of these effects is seeing an unprecedented use of analytics in the industry.

How is analytics assisting asset management?
Data collection and analytics are enabling uninterrupted remote surveillance of any equipment, plant or production site. This means that operators are able to manage equipment and production more effectively, efficiently and safely, freeing up existing resources to upskill talent to focus on higher value-added business tasks. Analytics paves the way for the realization of tangible business benefits. IoT adoption specifically results in increased asset utilization (by 3-5 percent) and maintenance productivity (by 10-15 percent), as well as reduced asset downtime (by 1-5 percent), total maintenance costs (by 15-30 percent) and technician overtime (by 20-25 percent). Digital can help operators with anything from being an advisor to the plant, to making completely automated decisions through the use of cognitive science.

How are IoT, big data, and virtualization transforming the industry?
Digitization is spurring the development of new business models, enhancing plant safety, productivity and efficiency, and equipping executives with the information they need to maintain their market position. IoT serves industrial customers the same way e-commerce does technology companies. Years ago, technology and media companies began leveraging e-commerce to become digitally relevant. Today, the answer for industrial customers is to adopt IoT so that they can achieve the same goal.

As with any investment, executives will need to analyse projected return before taking the digital plunge. Capex requirements vary, as existing infrastructure can often be utilized in the digitization process. Alternatively, leasing and renting has become a popular scheme with regards to IoT adoption. Cybersecurity may represent another concern for operators, and in an increasingly digital world, the posture needs to change from defensive to proactive. Companies will have to examine their networks holistically, across layers including cyber, operational technology and electro mechanical.

It is also important to understand that digital transformation is not only about technology. People and governance are critical success factors, and transformation requires people to work very differently and be much more agile. How do you create a workplace that is collaborative and focused on continuous learning when it is not the culture or business they have grown up in? And how do we attract people who will help us do this? The other big issue is how to govern the digital roadmap. Business leaders want to own digital because they are changing their business models, and CIOs want to own because they need to provide a future proof platform. The C-suite understands that digital transformation is critical to the future while the organization below is often not ready.

“To thrive in the coming years, operators will need to consider new approaches to customers, business models, innovation, operations and the workforce.”