The exponential power of people and machines is changing healthcare as we know it. Intelligent automation is making care delivery and administration more seamless across the health ecosystem. From robots performing housekeeping duties to avatars streamlining the patient intake process—it’s not about replacing people, it’s about allowing people to work more efficiently, and where they are needed most.

The data difference

Boundless data is already being captured in electronic medical records and claims administration systems. And, the list of available data sources is constantly growing—from embedded microchips that monitor vital signs to a "smart" pill that analyses bacteria in the gut. Now, that information can be put to use across other systems, such as finance or the supply chain, to help maximise resources. Data can help clinicians make informed decisions through computer-assisted algorithms, and it can get the right supply to the right place at the right time. Machine learning is improving the identification and resolution of fraud, waste and abuse—a major drain on the healthcare system.

Simplifying the path

The Internet of Things is also improving the experience for patients by enabling pocketsize patient navigation. Apps can deliver turn-by-turn directions to a clinic, from your door to the visit room. Beacons that send information to a navigation app also can track a patient’s location, making information accessible to families and nursing staff. Health plans can use data to help guide consumers in making a decision about the best plan for them. Intelligent automation is healthcare’s essential new co-worker for the digital age because it takes things off the “thinking list”—adding value while lessening burden.

"Intelligent Automation really means combining technology with people to get a job done—either in a more effective way or a more productive way."


SilverCloud: Taking charge of mental health

SilverCloud provides an online solution for the treatment of mental and behavioural health. The solution, which offers the online support of clinicians and/or peers, addresses multiple conditions including anxiety, depression, stress and psychological management of other chronic health conditions such as diabetes.

The programs are used as full treatments or as a supplement to the work of psychologists and other clinicians. Participants are assigned a dedicated supporter who will monitor progress and exchange in a dialogue (by secure messaging) throughout the patient journey.

The programs—which focus on clinical outcomes—allow users to access interactive content anonymously, and at a pace that suits their schedule. The solution uses analytics and clinical measurements to report back on progress. Such flexibility allows the patient to engage in and take charge of their own care, and it helps to supplement the face-to-face work of a psychologist when he or she is not with the patient.

Webcast Replay—Trend 1

Hear what Kaveh Safavi, M.D., J.D, Senior Global Managing Director, Accenture Health; and Jane Sarasohn-Kahn, Health Economist, Industry Advisor and blogger at Health Populi, had to say about Intelligent Automation in healthcare.


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