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LATEST THINKING


A NEW ENVIRONMENT FOR PUBLIC SAFETY

Disruption is creating a new operating environment for public safety agencies: new threats, a need to identify, risk and harm from volume, meet increasing citizen expectation, to create new ecosystems, attract new talent and capability, all against a backdrop of budgetary pressure.

TURNING CHALLENGES INTO OPPORTUNITIES

Digital is creating new crime types and opportunities for criminals. Public safety agencies must now spread their resources more wisely and react more quickly while learning to police both the virtual and physical space. Some agencies are turning these challenges into opportunities and making positive steps towards digitising their operations.


EMBRACING THE NEW

Increasingly, public safety leaders are also recognising the need not just to digitising their current business; but the need to rethink strategies and ways of operating to take advantage of the digital age with the goal of emerging stronger from it. The NEW is creating opportunities for public safety organisations to pivot to a more preventative operating model.

INVESTIGATION

Defining from event to outcome; the reactive element and often the core activity

INVESTIGATION

RESPONSE

Responding to calls to service from the public

 

RESPONSE

TARGETING

Focused on target nominals and OCNs together with geo hotspots

TARGETING

PROBLEM SOLVING

Addressing community highlighted priorities in collaboration solutions for intervention, de-escalation and referral

PROBLEM SOLVING

REACTIVE

INTELLIGENCE

INTELLIGENCE

PREVENTIVE

FORENSICS

FORENSICS

Assessing digital and physical evidence as an investigative and intelligence tool

CUSTODY

CUSTODY

Managing and caring for suspects and prisoners in police custody

CASE & DISPOSAL

CASE & DISPOSAL

Preparation of case papers for the court and successful prosecution and sentencing

 

DIVERSION

DIVERSION

Addressing those at risk of offending and those who have offended and pose future risk

LEADING IN THE NEW

BE THE DISRUPTORS NOT THE DISRUPTED. We see four distinct areas of focus needed to stay one step ahead of the criminals and lead in the NEW.

TRANSFORM THE CORE

Embrace digital to improve policing functions

GROW THE CORE

Grow the traditional reactive core of operations to meet new and emerging threats

SCALE IN THE NEW

Pivot to a proactive and preventative model

PIVOT TO THE NEW

Secure the trust of the public to support their police forces as they adopt new approaches

A NEW SET OF RULES

The rules of the game have changed. There is an opportunity to seize this disruption and to create a new set of rules for the benefit of all. Public safety agencies have an opportunity to create a new set of partnerships, collaborations and ways of engaging.
Public safety agencies must secure the “trust” of the public to move with them as they adopt NEW approaches.

EXPERTS


James Slessor

Managing Director
Accenture Global Public Safety


Mail to James Slessor. This opens a new window.

Wee Wei Ng

Managing Director, Health and Public Service,
Accenture, ASEAN


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