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MOVING BEYOND SINGLE WINDOW

THE NEW CUSTOMS AND TRADE ECOSYSTEM TAKES SHAPE

With the right mindset and technology in place, customs agencies now have the opportunity to create a truly transformational model for customs services: a next-generation trade ecosystem; one that’s designed from the ground up to focus on the needs of all its stakeholders, and brings them together in a connected, transparent and data-rich environment.

The next-generation trade ecosystem will harness emerging technologies to improve speed, visibility and responsiveness for all participants — be they traders, customs agents or government agencies. Also, it will not only meet the needs of all these groups today, but will have the adaptability and scalability to keep responding to their needs into the future.

The next-generation trade ecosystem will harness emerging technologies to improve speed, visibility and responsiveness for all participants.

THE NEXT-GENERATION TRADE ECOSYSTEM WILL HARNESS EMERGING TECHNOLOGIES TO IMPROVE SPEED, VISIBILITY AND RESPONSIVENESS FOR ALL PARTICIPANTS.

DISRUPTION AT THE BORDER

Security concerns. The return of protectionism. Intensifying cost pressures. Today’s customs agencies face an expanding array of issues and challenges. The need to find a better way to manage and deliver customs services has never been more urgent.

Today, sending an item outside the eu can cost 150% more than sending it to a trading partner within the eu.

TODAY, SENDING AN ITEM OUTSIDE THE EU CAN COST 150% MORE THAN SENDING IT TO A TRADING PARTNER WITHIN THE EU.

MANY COUNTRIES SAW "SINGLE WINDOW" AS THE SOLUTION... TIME TO LOOK BEYOND

Over the past two decades the focus on creating a "single window" for trade has generally meant providing traders with a single entry-point to government for submitting electronic, standardised information and document for customs related transactions. In practice, the systems created have often taken the form of a top layer of the customs and other government agency systems.

It isn't hard to see why single window looked like the way forward for many countries. But now it's time to re-assess the value the current systems truly deliver in today's context. While they offer a single entry-point to the various parts of the system and government agencies, they actually do little to simplify the underlying fragmentation and complexity.

This reflects the fact that the conversation about single window has been running ahead of capability for two reasons:

  1. Technology to truly deliver a single window hasn't been available.

  2. There has been a natural reluctance to collaborate and share data heightened by a lack of cross-departmental data standards.

Together these issues have often reduced the original vision to a typical government portal.

A FRESH MINDSET AND NEW TECHNOLOGY ENABLES A NEW SOLUTION

The good news is that new technologies, such as Internet of Things (IoT), blockchain, powerful data analytics and cloud computing, can collectively overcome these challenges. Now it is time to reap the full benefit of data sharing, taking collaboration, efficiency and transparency to a new level.

What’s needed is a holistic view of the trade ecosystem, and a clear focus on meeting customers’ needs rather than solely on achieving regulatory compliance.

WHAT’S NEEDED IS A HOLISTIC VIEW OF THE TRADE ECOSYSTEM, AND A CLEAR FOCUS ON MEETING CUSTOMERS’ NEEDS RATHER THAN SOLELY ON ACHIEVING REGULATORY COMPLIANCE.

WELCOME TO THE NEXT-GENERATION TRADE ECOSYSTEM

With the right mindset and technology in place, customs agencies now have the opportunity to create a truly transformational model for customs services: a next-generation trade ecosystem; one that's designed on the needs of all stakeholders, and brings them together in a connected, transparent and data-rich environment.

To harness people and technology to transform, we believe customs agencies must do three things:

  1. TAKE A NEW VIEW OF YOUR ROLE—MOVING FROM GUARDIANS OF LEGISLATION TO FACILITATORS OF TRADE

  2. DON'T CREATE JUST A CUSTOMS PLATFORM, BUT A SHARED DATA ECOSYSTEM FOR ALL

  3. ADDRESS THE PEOPLE PERSPECTIVE THROUGH THE RIGHT POLITICAL MANDATE AND COLLABORATION

THE WAY FORWARD FOR CUSTOMS

In Accenture’s view, the next-generation trade ecosystem represents the future of customs services. It’s a vision grounded in reality and made deliverable by technology. It’s also one that will meet the needs of providers and users of customs services more fully than any other—now and for decades to come.

EXPERTS

James Canham

James Canham

Managing Director, Global Border Services

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Katie Wong

Katie Wong

Senior Manager, Global Border Services

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Wee Wei Ng

Wee Wei Ng

Managing Director, Health & Public Service ASEAN

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