Accenture multi-country survey finds Singapore doctors are becoming digital

Singapore doctors most confident in benefits of electronic medical records to improve quality healthcare.


SINGAPORE – The majority of Singapore doctors (87 percent) believe that the quality of patient care, throughout the healthcare system, has improved because of the use of electronic medical records (EMR), according to an annual survey by Accenture (NYSE:ACN). The eight-country survey of 3,700 doctors in Australia, Canada, England, France, Germany, Singapore, Spain and the United States showed that Singapore doctors are increasingly using healthcare IT to improve treatment and diagnosis, as well as to reduce administrative tasks, thereby improving productivity.

Singapore doctors are increasingly digital
Amongst the eight countries surveyed, Singapore doctors reported the greatest increase (75 percent) in routine ordering of lab requests electronically. Also, almost half (49 percent) of Singapore physicians routinely access clinical data about patients seen by different health organisations and routinely use e-Prescribing.

Compared to 2011, the proportion of Singapore doctors who reported that their organisations routinely use electronic tools to reduce administrative tasks has increased 50 percent in 2012, the highest increase in the survey.

The U.S. and Singapore had the greatest increase (34 percent and 27 percent respectively) in the number of physicians who routinely enter patient notes electronically, during or after consultations, surpassing the other six countries.

Confidence in EMR will drive further adoption

In terms of EMR adoption, Singapore ranked fifth, behind Spain, Germany, U.S. and France. Despite the slower rate of adoption, Singapore doctors are the most confident in the benefits of EMR, compared to the other countries surveyed.

87 percent of Singapore doctors said the quality of patient care has improved because of EMR and the benefits include improved working processes, increased speed of access to health services for patients and better access to quality data for clinical research.

“According to the survey, Singapore doctors show better receptivity towards Health IT compared to the other countries, which indicates lower barriers to adoption and usage,” said Corissa Leung, who leads Accenture’s health business in ASEAN.

Confidence in EMR Will Drive Further Adoption

Patients’ access to electronic health records (EHR)

Singapore is the only country in which a majority (72 percent) of doctors agrees that direct patient access to their electronic health records is critical to providing effective care. However, less than a third (30 percent) believe patients should have full access to their own health information, while 63 percent believe that patients should have a limited view of medical records, and seven percent say they should have no access.

Most doctors agree that patients should be able to update standard information in their EHR, such as demographics, family medical history and allergies. These findings were consistent amongst the eight countries surveyed.

“Physicians believe that patients should take an active role in managing their own health information, because it fosters personal responsibility and ownership and enables patients to manage their care outside of scheduled appointments,” said Leung.

 Patients’ Access to Electronic Health Records (EHR)


On behalf of Accenture, Harris Interactive conducted an online survey of 3,700 physicians across eight countries: Australia, Canada, England, France, Germany, Singapore, Spain and the United States. The survey included 500 doctors per country (200 from Singapore) and assessed the physicians’ adoption, utilisation and attitudes towards healthcare IT. The research was conducted between November 2012 and December 2012. The analysis provided comparisons by country, sector, age and use. The margin of error for the eight study countries in total is +/- 1.5 percent.

Learn more about Accenture’s Insight Driven Health, Accenture Connected Health Services and Delivering Public Service for the Future.

About Accenture

Accenture is a global management consulting, technology services and outsourcing company, with approximately 261,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$27.9 billion for the fiscal year ended Aug. 31, 2012. Its home page is

Accenture Connected Health Services
Through Accenture Connected Health Services, we help health systems improve collaboration and decision-making, while lowering cost, by delivering health IT solutions that enable patient-centric care delivery and improve operating models. Our services combine extensive business and clinical practices with a full range of technology capabilities, including health information exchanges, electronic health records, population analytics, mobility and tele-health platforms.

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