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Companies in Singapore are satisfied with business outcomes from Big Data - Accenture

Budget, security and a shortage of skilled professionals to implement and run big data are the top challenges for organisations.

Overview

SINGAPORE; November 12, 2014 – Ninety-four percent of executives from companies in Singapore that are applying big data to their businesses said they are satisfied with the results, according to a global study by Accenture (NYSE: ACN). Eighty-eight percent of Singaporean respondents rated big data as “very important” or “extremely important” to their businesses’ digital transformation, and 86 percent agreed big data provides a significant source of value for their companies.

The global study is based on a survey of chief information officers, chief operating officers, chief data officers, chief analytics officers, chief marketing officers, chief financial officers and other senior technology, data and analytics leaders from companies in 19 countries including Singapore, across seven industries.

“Businesses are at a transition point¬¬ where instead of just talking about the potential results that can be achieved from big data, they are realising actual benefits including increasing revenues, a growing base of loyal customers, and more efficient operations,” said Trent Mayberry, Accenture Digital – Digital Solution Lead. “They’re recognising that big data is one of the cornerstones of digital transformation.”

For example, using anonymised customer attributes and geolocation data from its WiFi access points, a Japanese telecommunications provider offers consumer companies a platform to target promising customers with mobile advertisements in real-time. Also, a British utilities company processes data in real-time from sensors in water pipes to better anticipate equipment failures and respond faster to leaks and adverse weather events. Meanwhile, Singapore Government’s Safe City Test Bed leveraged the latest technologies in data and video analytics, simulation, modelling and machine learning to develop urban management solutions. These technologies aim to help Government agencies improve their operations and reduce resource requirements.

“Today, even the most basic items like water pipes can generate and provide data. While the Industrial Internet of Things is giving rise to massive sources and quantities of data, new big data technologies are emerging that help uncover crucial business insights from the data. Companies not implementing big data solutions are missing an opportunity to turn their data into an asset that drives business and a competitive advantage,” added Mayberry.

WHERE BIG DATA DRIVES BUSINESS BENEFITS

According to the research, executives in Singapore said their companies use big data moderately or extensively to: identify new sources of revenue (96 percent), retain and acquire customers (92 percent), and develop new products and services (86 percent).

This is also where the research indicates many enterprises here are seeing big business impacts. Executives noted extensive tangible business outcomes from big data in finding new sources of revenue (45 percent), new product and service development (59 percent), winning and keeping customers (34 percent), and enhancing the customer experience (43 percent).

Sixty-nine percent of executives in Singapore expect big data to have the biggest impact on their organisation over the next five years in the area of “product development”, followed by “operations” (61 percent) and “making the business more data-focused” (59 percent). Global findings (63 percent) cite “customer relationships” as the area which executives felt would benefit the most from big data; only 31 percent of those in Singapore shared the same sentiment.

CHALLENGES WHEN IMPLEMENTING BIG DATA

Executives around the world reported running into the following challenges when implementing big data in their organisations: security (the greatest challenge cited by 51 percent); budget (47 percent); lack of talent to implement big data (41 percent) as well as to run big data and analytics on an ongoing basis (37 percent); and integration with existing systems (35 percent). In Singapore, the biggest challenge executives face is budget (61 percent), followed by security (51 percent) and lack of talent to implement big data (45 percent).

“We’ve seen organisations overcome big data implementation challenges by remaining flexible and recognising that no single solution suits every situation,” said Mayberry. “If a particular approach doesn’t work, organisations quickly try another one, learning as they grow. They also start small and stay realistic in their expectations. Rather than attempting to do everything at once, they focus resources around proving value in one area, and then let the results cascade from there.”

RECOMMENDATIONS FOR BIG DATA SUCCESS

For companies and executives to get the most from their big data projects and help ease big data challenges, the research report outlines key recommendations for organisations including:

  • Explore the entire big data ecosystem and be nimble – Data sources and big data technologies are in a constant state of flux. Companies need to learn to stay alert and be nimble to seize opportunities arising from evolving technologies.

  • Start small then grow – Rather than attempting to do everything at once, companies should focus resources around proving value from big data in one business area first via a pilot program or proof of concept.

  • Focus on building skills – With talent listed as one of the biggest big data challenges, organisations need to build the big data skills of existing employees through training and development. Sixty-seven percent of executives in Singapore said their companies have already developed internal technical training opportunities for their employees. Most organisations also tap outside expertise; a mere 14 percent of respondents said their company used only internal resources for their big data implementations.

The complete findings of Accenture Analytics’ “Big Success with Big Data” survey can be found here.

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ABOUT THE RESEARCH

The survey covers executives from companies that have completed at least one big data implementation. More than 4,300 targets were screened of which 36 percent reported their company had not completed and weren’t currently pursuing a big data installation while four percent said their organizations were currently implementing their first big data project. Of the remaining 2,600, a sample of 1,007 was interviewed in March 2014. Respondents were from companies with annual revenues between US$250 million and more than US$10 billion. 97 percent held one of the following titles: COO, CIO, CMO, CFO, Analytics Lead, Chief Data Officer, Chief Analytics Officer, Director of Analytics or equivalent, Technology Director, Senior Vice President: Data, Analytics or Technology. The following industries are covered in the survey: Banking, Communications, Consumer Goods & Services, Energy, Healthcare Providers & Payers, Insurance, Retail. Companies are headquartered in Australia, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Italy, Japan, Malaysia, Netherlands, Norway, Singapore, Spain, Sweden, UK, US.

About Accenture

Accenture is a global management consulting, technology services and outsourcing company, with more than 305,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$30.0 billion for the fiscal year ended Aug. 31, 2014. Its home page is www.accenture.com.

Accenture Analytics, part of Accenture Digital, delivers insight-driven outcomes at scale to help organizations improve their performance. With deep industry, functional, business process and technical experience, Accenture Analytics develops innovative consulting and outsourcing services for clients to help ensure they receive returns on their analytics investments. For more information follow us @ISpeakAnalytics and visit www.accenture.com/analytics.

Media Contacts:

Joyce Ong
Accenture
Pamela Choo
Burson-Marsteller for Accenture