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Case Study

Transforming West Midlands Police

Six fundamental pillars were essential in shaping the blueprint to deliver the WMP2020 vision.


What Accenture did

"We’re able to see a much more agile organisation, far more empowered with the information and tools to prevent crime, protect the public, and help those in need."

— DAVE THOMPSON, Chief Constable – West Midlands Police

People and culture

"[Our citizen portal] logs and tells you just how far you have got with your case and all the important details you need to know. To me the idea is fantastic, this is one of those things I can see making a really big change on how the police and community engage."

— West Midlands citizen

Value delivered

"Our people are key to influencing behaviour change and new ways of working. We have seen increases in citizen use of online channels which continue to grow and enable us to improve the service we provide through policing."

— Sally Bourner, Chief Superintendent

Meet the team

Wee Wei Ng

Senior Managing Director – Market Unit Lead, Southeast Asia

James Slessor

Managing Director – Health & Public Service, Public Safety

David West

Managing Director, Lead – Defence, United Kingdom
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