Challenge

In 2005, the Singapore Ministry of Finance launched its Alliance for Corporate Excellence (ACE) programme to consolidate the IT systems and operating environments 11 agencies used to manage their human resources, payroll, finance and procurement functions.

In addition, the Government would drive efficiency gains and cut costs by sharing IT services and best practice and improving reporting.

The Ministry of Finance engaged Accenture to deploy a standard ERP system for the 11 agencies and the Ministry of Finance selected the highly scalable and reliable SAP ECC 6.0 integrated application suite, running on Microsoft Windows Server and a Microsoft SQL Server database.

The Singapore Ministry of Finance seeks to create a better Singapore through Finance. It advances leading ideas, drives synergies across government and ensures fiscal prudence.

What Accenture did

The Ministry of Finance engaged Accenture to deploy a standard ERP system for the 11 agencies. Initially, Accenture’s technical specialists examined several ERP systems, taking note of each system’s total cost and ability to meet the Ministry’s needs.

Following Accenture’s assessment, the Ministry of Finance selected the highly scalable and reliable SAP ECC 6.0 integrated application suite, running on Microsoft Windows Server and a Microsoft SQL Server database.

During the project, Accenture was the primary system integrator and was responsible for the overall programme management. Accenture specialists, highly proficient in SAP development and integration, worked with the Ministry of Finance and other participating agencies to design and deploy the shared system.

The application suite was rolled out to around 12,000 users across the 11 agencies between October 2009 and April 2010. Accenture provided transition support, especially for users migrating to the new system from a non-SAP environment.

People and culture

Hence, the Singapore Ministry of Finance launched its Alliance for Corporate Excellence (ACE) programme. Under this initiative, the Ministry of Finance would consolidate the IT systems and operating environments 11 agencies used to manage their human resources, payroll, finance and procurement functions.

These agencies were the Agri-Food and Veterinarian Authority of Singapore, the Economic Development Board, International Enterprise Singapore, the Inland Revenue Authority of Singapore, the Intellectual Property Office of Singapore, the National Heritage Board, the National Parks Board, the People’s Association, the Public Utilities Board, the Singapore Land Authority and the Science Centre Board.

This move made sense given the similarities in administrative procedures across these agencies. In addition, the Government would drive efficiency gains and cut costs by sharing IT services and best practice, and improving reporting.

Value delivered

The Ministry of Finance and the participating agencies are achieving true high performance by using this integrated SAP system to drive operational efficiencies, reduce redundancy and waste, and improve the speed and quality of reporting.

The success of the initiative has demonstrated how a shared ERP system can drive efficiencies in government. In August 2010, the project received the prestigious MIS Asia IT Excellence Award in recognition of its achievements.

From August 2011 to January 2012, the shared system serving 11 agencies was further extended to another 4 agencies. They are Info-communications Development Authority of Singapore, National Environment Agency, National Council of Social Service and Singapore Sports Council.

11

Government agencies in Singapore developed a shared human resources, finance and procurement system.

30%

Cut expected on IT infrastructure costs over the lifespan of the system.

17,000

Users on the 15 agencies with the shared system.

Meet the team

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