I am the Resources Operating Group APAC Operating Unit (OU) Quality and Risk Manager and also the Business Operations Lead for the OU. Risk Management support involves supporting our Delivery and Sales Leads so they can use various systems, tools and processes to assess, manage and mitigate risk through the lifecycle of a deal or contract. Quality and Risk operations and processes are closely linked enabling us to deliver high performance. Similarly, Operations professionals support Leadership by designing, managing and significantly improving the execution of processes which are critical to running Accenture as a high performance business.
Some of the processes I am responsible for include Profit Improvement programs, Resource planning and management (right people in the right jobs), Solution Contingency Management, Early Warning processes, supporting the governance calls and reporting, analysis and reporting of financial and non-financial metrics.
My key stakeholders include the OU and Client Service Group Quality and Risk Leads, the OU Director of Operations, global Quality and Risk Managing Director, and I work closely with Finance, HR, other Leadership roles.
I joined Accenture with 10 years of Delivery experience in core banking implementations having worked with global leading banks. At Accenture, I got the opportunity to move into an entirely new career path, that of Business Operations (BO). I got tremendous support from my seniors who encouraged me and guided me. I have now been in Business Operations/Quality/Risk for almost nine years and find that I have enjoyed every minute of it. It is hard work but extremely satisfying. Some of the activities I am responsible for include, rolling out new processes, communicating with and educating everyone involved in these new processes, management reporting, continuous improvement, up-skilling of resources where required, and a host of other activities all of which provide the support that is needed for Accenture to continue as a high performance business.
I am mom to a lovely 11 year old and also a painter. I paint in oils, water colours and acrylics. The satisfaction of knowing that I have created something beautiful is beyond description. I hope to be able to hold an exhibition of my paintings someday. I am a voracious reader. I have a fairly large collection of books covering a wide range of topics. I love animals and volunteer with various animal rescue groups in SG when I have the time. I have 3 rescue cats at home.
Accenture is truly the place to be if you have a dream and want to see it realized. You can always count on help whenever you ask for it. Accenture has a wonderful career counseling program that ensures you have the right guidance to be able to achieve what you want to. You can truly grow, not just professionally, but personally too.