Job Description

Management Consulting Senior Manager - Supply Chain Fulfillment


About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.


Strategy and Consulting works with C-suite executives and boards of the world’s leading organizations, helping them accelerate their digital transformation to enhance competitiveness, grow profitability and deliver sustainable stakeholder value. We use our deep industry and functional expertise underpinned by data, analytics, artificial intelligence, and innovation to help clients solve a diverse set of business challenges, including identifying and developing new markets, products and services; optimizing cost structures; maximizing human performance; harnessing data to improve decision-making; mitigating risk and enhancing security; implementing modern change management programs; shaping and delivering value from large-scale cloud migrations; building more resilient supply chains; and reinventing manufacturing and operations with smart, connected products and platforms.


Supply Chain & Operation

Supply Chain Management professional’s help clients develop strategies and operating models that integrate planning, procurement, manufacturing, and fulfillment functions within an organization, as well as connect suppliers and customers across the extended supply chain. The key areas of focus/consideration for the Supply Chain and Operations practice in Fulfillment areas are:

·       Design and implement efficient and effective supply chain and logistics networks that support client business strategies

·       Balancing the tradeoffs of customer service levels, inventory deployment, network options, transportation, and distribution costs in the network design

·       Identifying operational and transformational initiatives to enable a zero-based supply chain

·       Help companies implement processes, applications, and enablement strategies to support the transaction flow from customer inquiry through to financial settlement, order to cash process


Key Responsibilities

·       Lead the Fulfillment practice area within the broader SC&O practice including overseeing projects, maintaining client relationships, monitoring sales pipelines, playing an active role in building the team (e.g. team size and capabilities)

·       Work independently in client facing situations as well as part of larger project teams in the design, development and implementation of new and improved business processes and enabling technology in Fulfillment and Logistics related projects

·       Overseeing / supervising fulfillment and logistics projects across all phases from origination, proposal development and delivery

·       Develop and maintain positive client relationships with key client supply chain stakeholders

·       Act as a Subject Matter Expert (SME) for making client proposals and setting up project objectives for the prospective projects

·       Deliver expertise for the implementation and continuous improvement of logistics strategy, organization, network, processes, operations, and technology.

·       Leverage best practices and expertise to create client-specific business solutions

·       Lead the development of quantitative / qualitative business cases for proposals and project value realization

·       Typical Fulfillment and Logistics projects include:

·       Strategy: Supply Chain strategy, Logistics and Supply Chain assessment, fulfillment model, customer service policy, zero-based supply chain, eCommerce/omnichannel supply chain design

·       Network: supply chain network simulation using tools such as Llamasoft/Riverlogic, implementation of recommendations including supporting clients in logistics tendering/RFP processes

·       Operating model: development of processes and SOPs (standard operation procedures), definition of supply chain KPIs, design organization structure for fulfillment and logistics

·       Operations: transportation planning, route planning, productivity benchmarking, warehouse layout design, equipment, and automations, 3PL/ 4PL service evaluation, logistics upskilling


Experience, Attributes and Qualifications:

·       Minimum Bachelor in Logistics, Supply Chain Management, Industrial Engineering or equivalented

·       Minimum 7 years of industry and/or consulting experiences

·       Demonstrate strong understanding of business, technology and process implications as related to fulfillment, logistics, network design, operation planning, warehousing, transportation, distribution operations, and other logistics related areas

·       Expert in topics such as supply chain network design, ecommerce/omnichannel supply chain, fulfillment strategy and implementation, changes to supply chain nodes, supply chain assets, business case creation, cost to serve etc.

·       Analytical and problem-solving skills, with expertise in quantitative/qualitative process analysis techniques, process metrics and performance measurement

·       Exhibit effective oral and written communication, leadership, project management, and teamwork skills with an ability to interact effectively with different levels of management.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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