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Our client is seeking an operationally minded media professional to join its Strategic Partner Support Team. This role will support the Media & Community Partnerships team to handle high-priority partner issues and work with XFN stakeholders to drive long-term solutions.
Demonstrable experience working with sensitive issues and communicating through internal and external stakeholders is a must for this role. A strong understanding of process development and implementation is beneficial.
The Media & Community Partnerships team is the external arm of our client and works with the world’s largest and most exciting organizations on high-profile projects across the full suite of our client.
This is a full-time position.
Own resolving partner issues by using all available tools and resources.
Work closely with internal teams to troubleshoot and solve issues experience by our partners.
Communicate effectively with partners to understand their issues and route to the appropriate channel for resolution.
Solicit, organized and contextualize product feedback from partners.
Manage ticket flow and communications across multiple teams.
Assess, quantify and implement workflow improvements to scale out support.
1-2 years o experience in issue resolution/incident management.
Ability to work independently and solve partner issues without oversight.
Ability to analyse data and make informed recommendations.
Knowledge of Google spreadsheets and Microsoft excel.
Exceptional written and verbal communcation skills.
Ability to work cross-functionally and across multiple time zones and functions
Standout executor with attention to detail, strong organizational skills, and ability to drive results
Advanced level of written and spoken English
Previous experience of working in the media industry would be an advantage
You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
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Our more than 700,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.