General Support Operations Associate
Singapore
JOB NO. R00091227
Job Description
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
Responsibilities
Providing support experience via emails or calls for public figures, content creators, and media companies in India
Develop investigative skills for identifying sources of verification in various cultural contexts
Manage high volume ticket queues in a consistent and efficient manner
Serve as the primary support point of contact for content creators, public figures, and media companies regarding the verification of their pages and content
Support and communicate with public figures, content creators and media partners, to understand and resolve their inbound product questions and issues
Communicate and collaborate cross-functionally to lead creator and partner issue resolution across teams, and troubleshoot quickly and effectively to drive resolution
Support charities utilizing their payments, issues and queries as part of our social initiatives
Play an active role by contributing to improving policies and processes
Communicate effectively to educate Partners on our Products and provide recommendations when necessary
Work with support team to evaluate Partner’s issues/problems, dentify root causes and derive solutions
Qualifications
Requirements
Able to understand, speak, read and write in Sinhala due to the requirement to communicate with the public figures, content creators, and media companies in India
Advanced level of written and spoken English. A second European language would be an advantage
2+ years of experience in online operations, account management or technical support in a contact centre environment is essential
Strong Skillset around attention to detail, organizational and problem-solving skills and a proven ability to drive results
Ability to adapt and learn quickly in a fast-changing corporate environment and work crossfunctionally across multiple time zones and functions
Industry and business knowledge of online marketing space, content creation, digital publishing and/or media companies preferred
Strong understanding of country market nuances and landscape, including geopolitical, economic and social issues
Strong Social Media Savviness
You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
COVID-19 update: The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.
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Our more than 600,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
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