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Support users who encounter errors while using Client’s Inventory systems.
Manage day to day operational tasks generated by cross functional teams and resolve within SLA
Perform root cause analysis, write SQL, read backend code as necessary to troubleshoot system issues.
Automate tactical activities through Macros, VBs etc., to help improve efficiency and increase productivity.
User Acceptance Testing (UAT)
Data setup: set up inventory test data in the system(s) to support UAT.
Test new functionalities when they are rolled out as requested by Client.
Communication and Service Governance
Utilize Client’s “Task” platform to intake, triage, address and close all requested action items within agreed upon timeframes.
Schedule and lead cross functional (XFN) meetings, as appropriate
Summarize and communicate complicated issues to Client, including system outages or similar issues.
Document work instructions, process flows, guide both for internal team and external users’ usage.
Make training documents, videos, to support existing and new features of the systems and tooling.
Bachelor's Degree in Info Systems, Computer Science, Management Information Systems, Supply Chain or equivalent experience Skills and Experience
Proficient in SQL, write queries to pull data and build ad-hoc reports for analysis/issue tracking (must have)
Experience in system support and be able to perform root cause analysis to find out if it's a system issue, operation issue, master data issue, etc.
Proficiency in Excel
1-2 years of ERP system experience with specialty in inventory management / logistics / supply chain (preferred)
You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Life at Accenture
Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.
Learn more about Accenture
Our more than 600,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.