Job Description

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

Your role includes some or all of the following key responsibilities. You should review these in conjunction with career level guidelines to gain a clear understanding of the expectations for your role.

  • Set strategic direction and vision for Workplace Solutions across all Accenture business entities for a geographical unit or region

  • Define performance metrics and monitor performance against the strategy for different groups and revise/update strategies as appropriate

  • Identify and analyze trends of concepts/technologies impacting the Workplace Solutions capabilities and specialties

  • Design and manage new or changes to, existing operating models, technologies and business applications to continually support Accenture's Workplace Solutions strategy

  • Set and enforce policies and service standards, ensuring appropriate corporate control and local business relevance

  • Ensure the delivery of services is in line with predefined standards.

  • Review strategic service model options as appropriate

  • Establish and oversee the Workplace Solutions operating and capital budgets, including monthly variance analysis, annual/quarterly forecasting and long-term planning

  • Direct and manage Accenture's real estate portfolio across all Accenture business entities for a geographical unit or region

  • Oversee Accenture's Workplace Solutions operations across all Accenture business entities for a geographical unit or region

  • Define strategic outsourcing decisions and manage top management relationships with external service providers

  • Influence relevant leadership and/or stakeholders to take action in line with the strategic direction of Workplace Solutions

  • Lead the relationship management between Workplace Solutions and other customer groups, Corporate Functions and user groups to ensure correct alignment with business priorities

  • Provide leadership, direction, development and employee supervision within the areas of responsibility (including succession planning and people development strategy)

  • Account for the integrity of key human resources processes including career development, salary reviews, recruitment processes and performance management

Develop and Execute the Strategy

  • Set overall workplace strategic direction and vision for a Geographic Unit, and set goals and standards for services for an innovative digital workforce and in a digital workplace environment, including real estate, life safety, environmental management, executive support services, customer services activities such as audio-visual support, catering services, document services, switchboard services, reception services, floor support services, space utilization management, as well as facility and building management services such as asset management, engineering, building and maintenance services, cleaning, mail delivery and logistics and/or storage services.

  • Represent Workplace with other functional leadership (all Accenture businesses, CIO, Finance, Real Estate, CIO, HR, Legal, etc.)

  • Direct and manage the real estate portfolio for the Geographic Unit to optimize space utilization and effectiveness across corporate, client delivery and acquisition offices

  • Establish and deliver to the operating and capital budget for all Workplace in the country or region (across all business units and customer groups)

Develop Key Relationships

  • Build and manage relationships with key executives at external service provider organizations and leverage those to define and execute strategic outsourcing decisions. This includes leading contract negotiations and reviewing performance against strategy and budgets

  • Drive internal and external customer satisfaction focusing on the customer experience including a spirit of hospitality and work closely with key leaders (global/regional/local) to measure and increase satisfaction; maintain open and proactive communication with all levels of management

Drive Performance & Delivery Excellence

  • Ensure the delivery of services is in line with predefined standards. This may involve periodically reviewing the strategic service model and adapting to the changing needs of our all Accenture businesses and increasingly mobile workforce

  • Provide leadership, direction, development and employee supervision within the areas of responsibility (including training strategy)

  • Ensure integrity of all key human resource processes including career and talent development, diversity, salary reviews, recruitment and performance achievement

  • May help identify and analyze trends of concepts and technologies impacting workplace areas, including our environmental priorities; partnering with CIO to develop and execute a forward-thinking strategy in the experience, service, operations, and technology in our offices.

  • Direct and manage the related life safety and security of our offices and people associated with those offices, including emergency management, asset protection and information security.

        

Manage People and People Development

  • Provide leadership, direction, development and employee supervision within the areas of responsibility (including training strategy)

  • Manage and ensure consistent application of human resource processes, including career development, salary review, recruiting and performance management within area of responsibility and in accordance with local legislations and rules.

        

Manage Solution Delivery

  • Drive optimization of delivery of standard solutions within area(s) of expertise

  • Lead solution delivery strategy and execution across all locations where the services are provided (including all Accenture businesses, Technology/Operations delivery centers, client project locations, etc.)

  • Ensure the feasibility of the standard solutions and delivery of the same by leveraging Accenture's full capabilities

  • May analyze and manage performance of third party vendors/contractors or departments to delivery service/process requirements and when required identify and facilitate performance improvement

Below are the expectations for all employees in this role. Please note that additional criteria may apply in some countries. If your home country appears in the "Country Specific Information" link at right, please click the country name to view the applicable expectations for this role.



Qualifications

Complexity

Degree of difficulty of an assignment or the level of problem-solving assessment and resolution required, as indicated by degree of problem-solving, strategic vs. routine focus, and stakeholder interactions (e.g., Executives, Supervisor, etc.)

  • Requires identifying and assessing complex problems for area(s) of responsibility. Creates solutions in situations in which analysis requires in-depth knowledge of organizational objectives.

  • Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility.

  • Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters.

Authority

Power to influence or complete assignments independently and ability to make decisions, as indicated by latitude to devise work products or plans, reliance on instruction and decision-making ability

  • Latitude in decision-making and determination of objectives and approaches to critical assignments

Impact or Decision Impact

Risk or consequences in the event of failure, as indicated by range of expected impact, such as within a team or across a team or area of responsibility and level of risk

  • Decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility

Scope

Degree of accountability for assigned tasks, our clients and/or the organization, as indicated by size of work effort and scale of entity and/or program

  • Manages large teams and/or work efforts at a client or within Accenture

You will also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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